Are you a private customer who wants to return a parcel to the sender?
Please contact the sender of the parcel, who will provide you instructions on how the parcel can be returned to a specific sender.
Are you a private customer who wants to return a parcel to the sender?
Please contact the sender of the parcel, who will provide you instructions on how the parcel can be returned to a specific sender.
How does the service work?
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If you want to include a returns option with every parcel you send, the PIN returns solution is perfect for you.
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After the recipient has received their parcel, we will notify them via SMS and e-mail of the option of returning the parcel.
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To return the parcel, the customer can go to any suitable DPD parcel locker and enter the PIN specified in the message. The parcel locker will print a label that the customer attaches to the parcel, and can put the parcel in the locker.
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The entire process is automatic. We will configure a solution for your web shop and from that moment on, we will generate a return message automatically for each sent parcel.
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The service is available in Estonia, Latvia and Lithuania.
How does the service work?
-
If you want to include a returns option with every parcel you send, the PIN returns solution is perfect for you.
-
After the recipient has received their parcel, we will notify them via SMS and e-mail of the option of returning the parcel.
-
To return the parcel, the customer can go to any suitable DPD parcel locker and enter the PIN specified in the message. The parcel locker will print a label that the customer attaches to the parcel, and can put the parcel in the locker.
-
The entire process is automatic. We will configure a solution for your web shop and from that moment on, we will generate a return message automatically for each sent parcel.
-
The service is available in Estonia, Latvia and Lithuania.
How does the service work?
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If you want to offer an on demand returns service, the Return My Parcel function of DPD’s updated returns portal is best for you. You choose whether you want to offer returns for all your customers or on demand.
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Both the recipient and sender can return a parcel via the returns portal, it’s quick and easy.
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To hand over the parcel, a courier can pick it up from a specified address or it can be taken to a suitable DPD parcel locker.
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The returns portal offers versatile solutions – if you wish, you can personalise the portal (add your company logo, colours, visuals), collect statistical data on the reasons for returning goods, track the status of returned parcels and specify various restrictions (countries, return options, product categories etc.), if necessary.
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The returns portal allows you to return parcels across Europe! The service is available in the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Austria, Belgium, the Czech Republic, France, Germany, Ireland, Luxemburg, the Netherlands, Slovakia, Slovenia, Portugal, Spain, Hungary, Italy, Romania, Bulgaria, Croatia.
How does the service work?
-
If you want to offer an on demand returns service, the Return My Parcel function of DPD’s updated returns portal is best for you. You choose whether you want to offer returns for all your customers or on demand.
-
Both the recipient and sender can return a parcel via the returns portal, it’s quick and easy.
-
To hand over the parcel, a courier can pick it up from a specified address or it can be taken to a suitable DPD parcel locker.
-
The returns portal offers versatile solutions – if you wish, you can personalise the portal (add your company logo, colours, visuals), collect statistical data on the reasons for returning goods, track the status of returned parcels and specify various restrictions (countries, return options, product categories etc.), if necessary.
-
The returns portal allows you to return parcels across Europe! The service is available in the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Austria, Belgium, the Czech Republic, France, Germany, Ireland, Luxemburg, the Netherlands, Slovakia, Slovenia, Portugal, Spain, Hungary, Italy, Romania, Bulgaria, Croatia.
How does the service work?
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You choose whether you want to offer returns for all your customers or on demand.
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Return label is included in the parcel
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In order to return the parcel, the customer must affix a return label to the parcel. You can use any suitable DPD parcel locker to deliver your parcel.
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Available via telli.dpd.ee and API integration (including web shop plugins).
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The service is available in the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Austria, Belgium, Czech Republic, France, Germany, Ireland, Luxembourg, Netherlands, Slovakia, Slovenia, Portugal, Spain, Hungary, Croatia.
How does the service work?
-
You choose whether you want to offer returns for all your customers or on demand.
-
Return label is included in the parcel
-
In order to return the parcel, the customer must affix a return label to the parcel. You can use any suitable DPD parcel locker to deliver your parcel.
-
Available via telli.dpd.ee and API integration (including web shop plugins).
-
The service is available in the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Austria, Belgium, Czech Republic, France, Germany, Ireland, Luxembourg, Netherlands, Slovakia, Slovenia, Portugal, Spain, Hungary, Croatia.
How does the service work?
- The return label is completed by the sender of the parcel and forwarded to the recipient. For returns in the Baltic States, a PIN code is generated in addition to the return label.
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In order to return the parcel, the customer must affix a return label to the parcel. For returns in the Baltics, the customer can print the label at the parcel locer with a PIN code.
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Available via telli.dpd.ee and API integration.
-
The service is available in the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Austria, Belgium, Czech Republic, France, Germany, Ireland, Luxembourg, Netherlands, Slovakia, Slovenia, Portugal, Spain, Hungary, Croatia.
How does the service work?
- The return label is completed by the sender of the parcel and forwarded to the recipient. For returns in the Baltic States, a PIN code is generated in addition to the return label.
-
In order to return the parcel, the customer must affix a return label to the parcel. For returns in the Baltics, the customer can print the label at the parcel locer with a PIN code.
-
Available via telli.dpd.ee and API integration.
-
The service is available in the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Austria, Belgium, Czech Republic, France, Germany, Ireland, Luxembourg, Netherlands, Slovakia, Slovenia, Portugal, Spain, Hungary, Croatia.
