If the consignment is in delivery, we will notify the recipient by SMS or e-mail of the delivery time with a 1 hour accuracy. If the proposed time is not suitable for the recipient, the time and place of receipt can be changed via the notification. Changes usually occur the next business day. We recommend that the customer always makes changes via self-service, because the DPD customer service cannot offer the recipient any alternatives other than those specified in the self-service.
We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the terminal, where it is stored for 7 working days, and the recipient can pick up the goods themselves. If the goods are not picked up, the parcel will be sent back to the sender.
Each consignment has a unique 14-digit parcel number.
Track the parcel’s journey here.
With DPD, you can choose additional options that are just right for you when sending domestic and international parcels. You can send your parcels according to the needs of your company.
Additional domestic delivery options:
Collection upon delivery
Additional international delivery options:
Forwarding and spedition of the following items is prohibited or restricted (marked with an asterisk):
a. Improperly packaged and/or labelled consignments (clause 5);
b. Consignments with dimensions and weight which do not comply with the terms and conditions of the respective service (*);
c. Hazardous and flammable goods, including hazardous waste, medical waste, hypodermic needles and syringes, firearms, weapons and their parts (*), ammunition, explosives, fireworks, chemicals, acidic, corrosive and irritating substances;
d. Batteries (*);
e. Tobacco products (*);
f. Works of art, jewellery (including watches) (*), precious metals (including gold and silver articles), precious stones, real pearls, glass or articles (or parts thereof) of glass, porcelain, clay or similar materials, antiques, carpets, fur or other valuables;
g. Cash, coins, commemorative coins and stamps (*);
h. All types of data carriers (e.g. memory stick, hard disk), documents (*) (e.g. identity documents, diplomas, examination papers, tenders, evidence of formal qualifications, contracts, vehicle registration documents, insurance documents, etc.). Also documents that can be exchanged for cash or goods (for example, checks, vouchers, credit notes, bonds, stocks, banknotes, and negotiable instruments equivalent to cash receipts and gambling tickets);
i. Alcohol, including wine, beer and spirits (*);
j. Liquids of any kind (*) and ice;
k. Body parts (including medical analyses) or human remains, live or dead animals, fish or birds or any other living organisms (including seeds, trees and plants) and frozen or perishable foodstuffs;
l. In the case of cross-border transport where the CLASSIC EUROPE and CLASSIC SHOP General Terms and Conditions apply, goods which may not be transported under the laws and regulations of the government, state or local government of the respective country of destination;
m. Goods which must be transported under controlled temperature. Also goods packaged in a sterile environment (for example, medical device or equipment packaged in a sterile state);
n. In the case of cross-border transport where the CLASSIC EUROPE and CLASSIC SHOP General Terms and Conditions apply, consignments and goods for which DPD must obtain a licence and/or which do not comply with the requirements of international conventions or the legislation of the country of dispatch, transport or destination (import or export);
o. Consignments for which a declaration of value under Article 24 of the CMR or special interest under Article 26 (1) of the CMR is required, as well as consignments for which a declaration of value or special interest is required under Article 22 of the Warsaw Convention / Article 22 of the Montreal Convention;
p. A consignment with a value above the amount specified in clause 2.13, regardless of whether the customer has purchased the respective Additional Insurance Service or not.General Terms and Conditions.
Did something happen to your consignment during transportation?
The DPD parcel label performs several functions at once: it is a source of information regarding where the parcel comes from and where it is headed to; the basis for the transport contract; spedition order; proof of insurance, and basis for invoicing. The parcel label holds all the relevant information, meaning that one label per parcel is sufficient.
Parcels in both Classic and Express services can weigh up to 31.5 kg. Pickup parcels can weigh up to 20 kg.
Transport costs can only be calculated accurately if all the information required for delivery is available. This is the only way to avoid unnecessary surcharges for parcels that have not been properly weighed or measured. If it is not possible to determine prior to shipment, whether the consignment is within the permitted weight and dimension limits, additional handling fees for an oversized consignment may be added.
DPD reserves the right to change the fee if the sender\'s parcel data differs from the measurements made.
Parcels within the EU are transported based on the parcel label. Various documents are required for shipment outside the EU (in addition to Norway and Switzerland).
Depending on the type of goods and the customs requirements of the importing country, they are as follows:
The commercial invoice must be sent with the parcel which is shipped to a country outside the EU. A commercial invoice is used in cases where the goods hold commercial value. A pro forma invoice is used in cases where the goods hold no commercial value.
A movement certificate EUR-1 is a priority document for goods manufactured in the EU and is usually used to calculate the import duty to be paid by the consignee. The EUR-1 certificate is valid for the movement of goods within the European Economic Area and in several African, Caribbean and Pacific countries, among others.
All consignments with a value above €1,000 sent outside the EU must be accompanied by an export declaration. If the value is above €3,000, the customs authority responsible must process the documents in advance.
No, couriers do not provide a packaging service. We only accept consignments that are already packaged. For the safe transport of the goods, please package the consignments correctly, according to our packaging instructions.
DPD has developed several tried-and-tested solutions for domestic and international delivery so that your parcels could reach their destination quickly and reliably.
Currently, our customers can choose between the following services:
Additional services – read more here.
Unfortunately, it is not possible to send goods to the post office with DPD. Consignments can be sent to a DPD parcel locker or home/workplace address with a courier.
DPD does not offer a customs declaration service.
DPD finds the right solution for all shipping requests within Estonia.
Classic service: if you want to send parcels reliably and affordably by providing a service to your customers that offers outstanding value for money.
Express service: if the consignment must be delivered particularly fast, i.e. next day delivery.
DPD provides special offers that ensure that sending your company\'s special deliveries is easy, fast and secure.
Each consignment can be tailored to individual needs by using the following service options:
Collection upon delivery
Yes. DPD\'s international parcel services allow you to quickly and reliably reach more than 230 countries worldwide. By using the classic service, the parcel will reach its destination in Europe in up to 6 working days.
The following service options are available:
If the consignment is not packed correctly, there is a risk that the consignment will break during transport. The consignment must be able to withstand shocks and vibrations during transport. It is therefore important to package your consignment properly.
Always use high-quality packaging that is strong enough for the contents. Make sure the package is large enough for filling material. If there are old labels on the packaging, they must all be removed.
Filling material must be added in such a way that the contents of the parcel cannot move around in the box. Fragile and easily damaged goods must be packaged separately. The contents of the parcel must be protected on all sides with filling material and a fragile consignment label must be attached to the outer package.
DPD automatically insures each courier parcel at the value of €520. If necessary, customers can take out additional higher insurance of up to € 13,000 per parcel. Maximum insurance of Pickup parcels is €265.
Commercial invoice – a list of goods sent with an invoice.
Every parcel sent to a non-EU country must be accompanied by a commercial invoice or pro forma invoice. A commercial invoice is used in cases where the goods hold commercial value. A pro forma invoice is used in cases where the goods hold no commercial value.
In both cases, the document shall contain the relevant details of the consignor and the consignee, together with a full description of the contents of the parcel and its value. The consignor shall sign the invoice and attach it to the parcel along with five copies. With DPD, you can conveniently create a commercial invoice online.