Do you have any questions?

Our DPD parcel locker finder will enable you to find parcel lockers and in your area. Simply enter your location or postcode into the search function in order to find out the location and address of your nearest parcel locker.

Courier parcels:

max 31.5 kg.

Parcel locker parcels:

in Baltics max 31,5 kg, rest of Europe 20 kg (except Portugal 10 kg).

Use the volume calculator, to check if your parcel is within the allowed limits.

DPD automatically insures each courier parcel at the value of €520. If necessary, customers can take out additional higher insurance of up to € 13,000 per parcel. Maximum insurance of Pickup parcels is €265.

Your parcel will reach the recipient in 1–2 working days in Estonia and the Baltics and in 1–8 working days in Europe.

If a parcel has been placed in the parcel locker before the emptying time, it will be delivered to a domestic recipient the next working day. Parcel lockers and emptying times.

The parcel’s entire journey can be tracked in the myDPD self-service environment.

We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the depot, where it is stored for 7 working days. After seven working days the parcel will be sent back to the sender.

Each consignment has a unique 14-digit parcel number.

The parcel’s entire journey can be tracked in the myDPD self-service environment.

As the consignee you decide when or where we deliver the parcel. You can choose from many different redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a DPD parcel locker, and confirm your selection.

When you change the delivery location, please keep in mind that the parcel will probably reach you on the next workday, as the new location may not be on the delivery route of the initial courier.

All changes can be made until the parcel has reached you.

It's very important to apply the parcel label correctly when you send parcels. Your parcel label should always be applied to the largest surface of the parcel, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read. Please remove all old labels.

If the consignment is not packed correctly, there is a risk that the consignment will break during transport. The consignment must be able to withstand shocks and vibrations during transport. It is therefore important to package your consignment properly.

Outer packaging

Always use high-quality packaging that is strong enough for the contents. Make sure the package is large enough for filling material. If there are old labels on the packaging, they must all be removed.

Inner packaging

Filling material must be added in such a way that the contents of the parcel cannot move around in the box. Fragile and easily damaged goods must be packaged separately. The contents of the parcel must be protected on all sides with filling material and a fragile consignment label must be attached to the outer package.

Read more about packaging here.

DPD does not sell packaging materials, but the materials can be purchased from various supermarkets, crafts stores and packaging centres.

If you want your parcel delivery to be seamless, we recommend packaging the consignments correctly.

To enter into a customer contract, please fill in the contract form on our website. We will contact you within one business day.

The more you send, the higher the discount percentage that will apply to the list prices. You will find the discount model in your customer contract and the discount rates will be applied automatically to the shipping invoice.

The shipping modules allow for delivery to Estonian and European destinations by courier and to parcel lockers.

Free shipping modules for the most common platforms: WooCommerce, Prestashop, Shopify, OpenCart, Magento. In addition, automatic API interfacing can be developed or third-party interfaces can be used: Montonio, Maksekeskus, Outvio and Voog.

Read more about the IT solutions.