DPD Polska Parcel Lockers

Yes, the DPD Mobile app is essential to use our lockers. It makes the process fast, efficient, and convenient. Besides using the lockers, the app allows you to manage your deliveries, track parcels, obtain the courier's contact number, or order a discounted parcel delivery.

The app connects with the locker via Bluetooth, so this function must be enabled. When sending/collecting a parcel, permission for location services and data transmission (Internet) is also required, and you should be near the device (no more than 2 metres from the locker). Only one person can use the locker at a time. Check if other devices (headphones, smartwatch, hands-free kit) are connected to your phone, as they may interfere with the signal.

Ensure you are at the correct locker – its number is in the top right corner. Make sure Bluetooth, location services, and data transmission are enabled on your phone. If you continue to have problems opening the locker, it is possible to open it via a generated link, redirect the parcel to a DPD Pickup point, or request courier assistance without additional cost. In such an event, contact DPD Poland's parcel locker technical support at 22 571 52 52 (call cost per operator's tariff / helpline available Monday to Friday from 8 am to 8 pm, and Saturdays from 8 am to 2 pm).

No, printing a label is not necessary. You can do so if you wish, but simply writing the parcel number on the package will suffice. Important: write the full parcel number clearly and legibly (14 characters) in a visible place

The parcel will wait for you for 2 working days from the day it is placed in the locker. You can check the remaining collection time in the DPD Mobile app.

You can find a list of lockers and a map of their locations in the DPD Mobile app or on our website.

Yes, you can send a parcel from any parcel locker. However, remember that the number of lockers in one machine is limited, and sometimes they may all be occupied. If no lockers are available, we encourage you to reserve one in another parcel locker or send your parcel from a stationary DPD Pickup point – these can be easily found in the Pickup Points Map section.

Yes, the app allows you to reopen the locker. If you have not confirmed collection or dispatch, and the connection with the locker has not ended, you can do this using the "Reopen" button. If the process ends incorrectly, contact DPD Poland's parcel locker technical support at 22 571 52 52 (call cost per operator's tariff / helpline available Monday to Friday from 8 am to 8 pm, and Saturdays from 8 am to 2 pm).

The maximum parcel dimensions that can be handled by a DPD Pickup locker are a rectangular box measuring 50 cm in height, 44 cm in width, and 59 cm in depth. The maximum weight is 20 kg.

Ensure the account in the DPD Mobile app was created with the same details provided on the waybill. After first account registration, the app will search the servers to match parcels to your account

Bluetooth connection requires that the user is near the device. When opening a parcel locker, you must be no more than 2 metres from it

No, only one person can use the parcel locker at a time