In the event of problems with opening the parcel locker, it is possible to open the locker via a generated link or redirect the parcel to a DPD Pickup point or use courier assistance, without additional costs. In such an event, contact the DPD Polska Contact Center at 22 571 52 52 (call costs depend on your phone tariff /hotline open on working days from Monday to Friday from 8 am to 8 pm and on Saturdays from 8 am to 2 pm).

It depends on the type of locker. Parcel lockers (without a screen) can only be operated using the DPD Mobile app*. Make sure that Bluetooth, location, and mobile data are enabled on your phone. In lockers inside Biedronka and Carrefour stores (with a screen), the process of sending and receiving parcels is done using the built-in screen. *In case of problems with opening the parcel locker, contact the DPD Polska Contact Center at 22 571 52 52 (call costs depend on your phone tariff /hotline open from Monday to Friday from 8 am to 8 pm and on Saturdays from 8 am to 2 pm).

Yes, because the mobile app connects with the locker via Bluetooth as a communication method. Therefore, the user must allow connection via Bluetooth and enable location, as well as make sure that mobile data (internet) is turned on. Bluetooth connectivity requires the user to be close to the locker. At the same time, only one person can use the DPD Pickup Station locker.

Make sure that Bluetooth, location, and mobile data are enabled on your phone. Remember to disconnect your phone from other devices such as headphones, hands-free sets, smart bands and watches. If all the conditions mentioned above are met and the app still does not connect with the locker, close and reopen the app. After checking the above-mentioned settings, try to open the locker again. If these steps do not solve the problem, contact the hotline at 22 571 52 52 (call costs depend on your phone tariff).

When the parcel is placed in the locker, a notification is sent to the Recipient. The parcel will wait for collection for 3 working days. Information about the waiting time for the parcel is available in the DPD Mobile app.

The maximum dimensions of a parcel that can fit in a DPD Pickup parcel locker are 50 cm in height, 44 cm in width, and 59 cm in depth, the maximum weight is 20kg.

Yes, the app allows you to reopen the locker. If you do not confirm collecting the parcel, the "reopen" button will be available. The same applies when the connection with the locker is not terminated. If you confirm collecting or sending the parcel by mistake (e.g., confirm collection in the app without taking out the parcel), contact the hotline at 22 571 52 52 (call costs depend on your phone tariff).

A map with locations of DPD Pickup parcel lockers is available on the dpd.com.pl website. The DPD Mobile app also has a feature that will calculate the route to the selected locker.

Yes.

No, only one person can use the DPD Pickup Station parcel locker at the same time.

Bluetooth connectivity requires the user to be close to the locker. The recipient or sender cannot be more than 2 meters away from the locker.