Information for the Consignor
A correct invoice should consist of at least the following data:
DPD provides a Proof of Export (POE), example of which can be found below. In order to obtain a POE, please send an email to [email protected]. The body of the message should include a filled out application, which can be found HERE.
Information for the Consignee
All parcels are customs cleared by DPD Netherlands. DPD Polska company does not take part in the customs clearance of the parcel and is only responsible for delivery within the territory of Poland. Deliveries from the UK arrive in the territory of the European Union in the Netherlands and undergo the clearance process there;
It is not possible to change the customs clearence agency;
Because the parcel entered the European Union in the Netherlands, and the customs rules of the European Union stipulate that the customs declaration must be completed in the first country after crossing the border - even if the parcel is transported further. In the case of parcels sent in DPD UK, the place of import is the Netherlands, therefore the Dutch VAT rates apply;
Information about the amount due is sent by DPD Netherlands. You can pay the amount due using the link provided in the body of the message. The only available payment method is the credit card;
DPD Polska cannot correct the documentation issued by DPD Netherlands;
DPD Polska cannot change or interfere with the rates and fees resulting from the obligation to cover costs, duties and taxes;
The administration costs are the costs of processing the customs declaration and related documents. The costs also include VAT on these activities;
You will receive an invoice immediately after payment. The data on the invoice will be consistent with the document available after clicking the display payment request button before the payment is made.
Strona główna / O DPD / Brexit