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The app asks for permission to enable Bluetooth as well as location and mobile data services. Are they necessary to connect with the locker?

Yes, because the mobile app connects with the locker via Bluetooth as a communication method. Therefore, the user must allow connection via Bluetooth and enable location, as well as make sure that mobile data (internet) is turned on. Bluetooth connectivity requires the user to be close to the locker. At the same time, only one person can use the DPD Pickup Station locker.

What to do if the parcel locker does not open?

Make sure that Bluetooth, location, and mobile data are enabled on your phone. Remember to disconnect your phone from other devices such as headphones, hands-free sets, smart bands and watches. If all the conditions mentioned above are met and the app still does not connect with the locker, close and reopen the app. After checking the above-mentioned settings, try to open the locker again. If these steps do not solve the problem, contact the hotline at 22 571 52 52 (call costs depend on your phone tariff).