Is it possible to change the customs clearence agency?
It is not possible to change the customs clearence agency;
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Where does the customs clearance take place?
All parcels are customs cleared by DPD Netherlands. DPD Poland company does not take part in the customs clearance of the parcel and is only responsible for delivery within the territory of Poland. Deliveries from the UK arrive in the territory of the European Union in the Netherlands and undergo the clearance process there;
How does DPD confirm the commodity export?
DPD provides a Proof of Export (POE), example of which can be found below. In order to obtain a POE, please send an email to poe@dpd.com.pl. The body of the message should include a filled out application, which can be found HERE.
What information is required on the invoice attached to my parcel?
A correct invoice should consist of at least the following data: Date and place of the VAT invoice issuance, type of the VAT invoice and invoice number; Full details of the Consignor, including tax identification number and EORI number; Full details of the Buyer, including telephone number and email. PLEASE NOTE: in case the Buyer is a corporate entity, tax identification number and EORI number should be provided; Parcel shipping address, inluding telephone number and email; Full delivery address; Commodity data: commodity name, quantity, value, VAT rate, currency, customs tariff code of each product, country of origin and parcel transporting cost; Incoterms 2020.