How can we help you?

Here you will find useful information and helpful tools relating to parcel shipping.  We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.

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  • Corona
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How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible. In Germany and numerous EU countries, many shops have to be closed on official orders.

Exceptions to this rule are, among others, food retailers, drugstores, banks, wholesalers, beverage markets, pharmacies, medical supply stores, dry cleaners, building, gardening and pet supplies stores. The regulations may vary in the individual federal states.

You will find more detailed information on the regulations in other European countries below.

How is DPD dealing with the Pickup parcelshops in the current situation?

Many DPD Pickup parcelshops are open to customers and parcel consignees. The Parcel Shop Finder will show you which parcel shops are currently open.

In order to guarantee you a secure delivery, at our parcel shops your parcels are also handed over in a contact-free way. The parcel shop employee will document both the ID card check and the parcel hand-over. Until further notice, consignees will no longer sign for the parcel on our scanners.

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are in general being implemented as normal, as long as this is not restricted by the local authorities.

Current border closures within Europe do NOT currently apply to the movement of goods.

Nevertheless, delays in international parcel shipping may occur due to border controls. This applies in particular to the movement of goods to Poland, Austria and Italy, where there are considerable bottlenecks and waiting times at border crossings.

In individual regions it is also not possible to deliver or collect parcels due to official directives.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

You will find more detailed information on individual regions with existing restrictions below.

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is making its staff, and in particular all delivery personnel, more aware of appropriate hygiene measures. Personal confirmations of receipt for parcel deliveries have been suspended until further notice. Updated pandemic plans exist for all locations in order to maintain our service even in the event of an increase in corona cases.

 

What specific restrictions apply to parcel deliveries within Germany?

Currently there are no known restrictions on parcel shipping within Germany. All DPD parcel centres are operating at normal capacity. However, local delays and restrictions due to official directives issued at short notice cannot be ruled out.

What specific restrictions are there on international parcel shipping?

However, delays may occur due to border checks. This applies in particular to parcel shipments between Germany and the following countries:

  • France

  • Italy

  • Austria

  • Poland

In individual regions it is also not possible to deliver or collect parcels due to official directives. You can find a detailed list of the postcode areas here.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Parcel shipments to crisis areas in China, such as in the Wuhan region, are suspended until further notice.

In addition, many retailers and other businesses in several countries have had to temporarily cease their operations and are unable to receive parcels.

This applies in particular to the following countries:

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Parcel shipping with DPD: information on the delivery situation in Austria

With effect from 14 April 2020 shops with a sales area of less than 400 square metres have been allowed to reopen. However, larger shopping centres, hairdressers, bars and restaurants will remain closed nationwide. These closures will continue until at least the beginning of May.

Shops in the following sectors are generally opened:

food retailing; food sales; drugstores; pharmacies; shops selling medical products and remedies; health and care services; animal feed sales; agricultural trade; petrol stations; security and emergency products and maintenance; banks, post and telecommunications; delivery services; cleaning and hygiene; public transport, tobacconists and newsagents; maintenance of critical infrastructure and emergency services; petrol stations.

There are currently no general restrictions on parcel deliveries and collections.

A constantly updated list of all postcode areas in which there are currently delivery restrictions due to the coronavirus can be found on the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/corona-nationale-liefersperren/

Parcel shipping with DPD: information on the delivery situation in Italy

After the Italian government declared the entire country a lockdown zone, the restrictions are gradually being relaxed. Nevertheless, many shops are expected to remain closed until mid-May. In spite of the restrictions, goods can still be transported to and from Italy at present.

 

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to transport goods to and from France. Necessary operational modifications on the part of DPD France may result in noticeably longer delivery times in some cases. We ask for your understanding in this regard.

This does not apply to parcel deliveries by our partner Chronopost.

France is also imposing massive restrictions on the retail trade and catering.

Restaurants, bars, cafés, discotheques and cinemas are closing, as are most shops. Exceptions are made for grocery stores, pharmacies, banks and petrol stations.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to transport goods to and from Spain. However, numerous business consignees cannot be reached due to official closures, and a large number of shops have to remain closed.

There are exceptions, especially for food retailing, pharmacies and petrol stations.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The United Kingdom government has taken additional measures to contain the spread of the coronavirus. Because of these measures, all non-essential businesses are now closed. As a result all DPD Pickup parcelshops in the UK are temporarily closed, and parcel delivery or collection is currently not possible there.

In spite of this DPD is still delivering parcels as usual in the UK, and goods are still being shipped from Germany. Delays in delivery are possible, however.

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  • Versenden - Maße und Gewichte
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What is the volumetric weight? And how do I calculate it?

The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).

What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

What is the maximum girth?

The girth – (height + width) x 2 + length – is used to limit the size of parcels and must not exceed 3 m. For parcels shipped from a Pickup parcelshop the girth must not exceed 2.5 m. To calculate the gith size you can use our girth calculator.

What is the maximum shipping weight?

Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg. When sending parcels to a Pickup parcelshop, the maximum weight is 20 kg.

What is the maximum shipping length?

The maximum shipping length for parcels with delivery directly to the receiver is 175 cm. When shipped to a pickup parcelshop, the maximum shipping length of a parcel is 100 cm.

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this – with explanatory videos.

Express shipping
There are times when fast delivery is essential. Opt for our Express service - domestic and international.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Parcel box
Sending, receiving and returning parcels: this is how the parcel box works with DPD.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Outstanding parcel shipping

As a leading parcel service provider we are constantly developing innovative products and services for our shippers and consignees.

Request prices

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  • Empfangen - Paket empfangen / umleiten
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Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.

The delivery vehicle has not moved for a long time. What is the reason for this?

Sometimes it can happen that the delivery vehicle stays in the same place long time. If this has been the case for a long time, please contact our customer service with the parcel number.

The status of my parcel has not changed for a long time. What could be the reason for this?

The GPS signal can fail or the driver is making an extensive stop. If the parcel status does not change for several hours, please contact our customer service with the parcel number.

How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.

The parcel is already on its way to me. Can I still change the day or place of delivery?

Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this.

Alexa, Siri and the Google Assistant
How to manage your DPD parcel deliveries simply and intuitively with voice commands.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Parcel box
Sending, receiving and returning parcels: this is how the parcel box works with DPD.

Outstanding parcel shipping

As a leading parcel service provider we are constantly developing innovative products and services for our shippers and consignees.

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  • Pickup Paketshop - Allgemeines und Service
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What exclusions are there at the Pickup parcelshop?

There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.

How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a shipper, please use our complaint form here and add the delivery note, the handover receipt and your commercial invoice.

Why is there no Pickup parcelshop in my area?

We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.

What does Pickup refer to?

Pickup is the name for the parcel shop network operated by DPDgroup.

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

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  • Entwickler - IT-Anbindungen
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What materials management systems are supported by DPD?

DPD supports all merchandise management system which enable an exchange of information via CSV, MPSEXPDATA or XML.

Which DPD shipping solution is best for me?

DPD offers locally installable software tools and web-based interfaces. Unfortunately we can\'t give a general recommendation. We have compiled an overview of our diverse solutions for you on the IT connections page.

What plugins does DPD provide?

In order to professionally connect your shop to the DPD system, DPD provides various plug & play solutions from its partners. A list of the possible plugins and further information can be found in the Overview.

What interfaces does DPD provide?

DPD offers SOAP-based web service interfaces. Using the DPD Converter, data can be exchanged with DPD in EDIFACT formats such as IFTSTA or IFTMIN, or in an individual file format such as XML, CSV, ASCII, SAP iDoc, Excel, VDA or PDF.

How does the XML interface have to be structured?

You will find examples and detailed information on the structures of the interfaces in the Developer area.

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  • Unternehmen - Karriere
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I haven\'t found a suitable post, can I send an unsolicited application?

If you don\'t find anything to suit you in the in the DPD Job Finder, you can also send us an unsolicited application. Please send your complete application documents with details of your specific area of interest to: [email protected]

At what locations does DPD offer occupational training?

We provide training facilities throughout Germany at almost all DPD branches and at our offices in Aschaffenburg and Koblenz. However, please note that not every location offers the full range of occupational training. If you have a question about a concrete location or occupation, please contact our team.

What documents should I send with my application?

Please send us your complete application documents, i.e. a letter of application, your CV and relevant educational reports and references, so that we get a clear impression of what you can do.

How do I apply for a job with DPD?

Simply check our DPD Job Finder online. You can also apply directly for a job with us. And if there is no suitable vacancy for you there, you can also send us your unsolicited application. You can apply directly via our online form.

Application tips – what is especially important to us

If you follow these tips it will help to make your application to DPD a successful one. We look forward to getting to know you!

Top 5 tips on applying

  1. Use our online application process.

  2. Send us your application documents in PDF format (max. 3 MB).

  3. Your application should contain a letter, CV and copies of your reports/references.

  4. Let us know what attracts you most to the advertised position, and what your qualifications are.

  5. We'd also be interested to learn some personal details about you, e.g. what your hobbies are.

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  • myDPD - Allgemeines und Service
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How can I embed the DPD logo on my website?

Simply download one of our logo files and integrate it on your website. Please link the logo to www.dpd.de/logo. Then please send us a link to your website so that we can check the logo integration. Detailed information can be found in our PDF file on logo integration.

The import has not worked. Who can help me?

For a CSV import please note the following: The file must consist of 12 fields in the following order and must not exceed the number of characters specified in parentheses per field: Company (30); Name (30); Road (50); Additional address (30); Postal code (10); City (50); Country (3); Telephone number (15); E-mail (50); Customer No (25); Reference (25); contents (30);. If this does not work, please contact our customer service.

The unlock code you entered is not correct. What can I do?

Please check the unlock code in your email and copy it to the Code field. If this does not work, you can have the unlock code resended.

I did not receive an email after click on \"Forgot password\". What can I do?

Sending the email may take some time. Check back later in your email account or have the unlock code resended.

I forgot my password. How can I change it anyway?

On the login page is a \' Forgot password \' button. If you click this you can enter your email address or your user name. We will send you an email afterwards.

Help and FAQs for business customers

We have collectedinformation and instructions for shipping with myDPD for you.

Not found the answer you're looking for? Then simply get in touch with us.