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Help on the DPD App

Here you will find questions and our answers relating to the DPD app. We provide help on technical problems and explain important functions.

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  • DPD App - Allgemeines und Service
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Can I download addresses from my contacts?

No, unfortunately this is not possible.

What are the benefits of registering? Can I also redirect the parcel without registering?

By registering you can take advantage of all the benefits provided by the app: your personal address book, automatic notification of incoming parcels, your delivery preferences and notification settings. You can cancel your registration at any time. Of course you can also track and redirect your parcel live as a guest, by entering the parcel number and the postcode of the consignee address.

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  • DPD App - Funktionen der App
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Can I pick up my parcel from the delivery route?

We hope you will appreciate that it is not possible for consignees to pick up parcels along the delivery route. This is the only way in which we can ensure that all parcels can be delivered punctually by our drivers.

Do I get the parcel label displayed in the app or do I have to print it?

You will see a QR code in the app that you can use as a parcel label. However, if you want to send your parcel via the ParcelLock package box, you will need to print and paste the parcel label.

Do I have to share my location?

Sharing your location will make it easier for you to find nearby parcel shops in the search function. But you can also make the search without sharing your location by entering your postcode or town.

Do I need to register for the DPD app?

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.

Why does the time window for the delivery keep changing?

In DPD\'s Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.

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  • DPD App - Technische Fragen
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What systems are supported?

At present our app is available from Version 4.1. for Android and 9 for iOS.

Why does the app need access to my location?

If you enable our app to find your location we can automatically display the Pickup parcelshops in your area. Even if you don\'t wish to share your location with us, you can of course also enter your location manually in the search function and find local Pickup parcelshops. Depending on the operating system used it is possible that some functions will not be available to you if you don\'t share your location with us.

The app keeps crashing. What can I do?

We work constantly on improving our app, and therefore issue regular updates. In order to avoid any malfunction on the part of your app you should make sure that your operating system is always up-to-date. For example, our app is currently available from Version 4.1 of Android and 9 of iOS. However, if the app does not function correctly in spite of this, we recommend that you should close the app and then start it once more. Rebooting your smartphone can also help to restore the normal functions.

Why do some options appear shaded in grey?

Options which are shaded in grey are currently not available. As a rule options are not available because of the product which has been selected.

Why isn\'t my Live-Tracking displayed?

The Live-Tracking function is only available to you once your parcel is in the delivery vehicle. As soon as this is the case we inform you with our Predict service by email and/or SMS about the delivery and the activation of the Live-Tracking function. If the shipper has not activated the Predict service, you can check on the latest status of your shipment in myDPD or our app at any time.


 

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