Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.
Simply download one of our logo files and integrate it on your website. Please link the logo to www.dpd.de/logo. Then please send us a link to your website so that we can check the logo integration. Detailed information can be found in our PDF file on logo integration.
For a CSV import please note the following: The file must consist of 12 fields in the following order and must not exceed the number of characters specified in parentheses per field: Company (30); Name (30); Road (50); Additional address (30); Postal code (10); City (50); Country (3); Telephone number (15); E-mail (50); Customer No (25); Reference (25); contents (30);. If this does not work, please contact our customer service.
Please check the unlock code in your email and copy it to the Code field. If this does not work, you can have the unlock code resended.
Sending the email may take some time. Check back later in your email account or have the unlock code resended.
Yes, under \"User Data \"-\"My Profile \"-\"Preferences shipping orders \" You can rename the reference fields.
Yes, under \"User Data \"-\"My Profile \"-\"delivery obstacles\" it is possible to set a regular notification of delivery obstacles. You can select the recipient and time of the notification.
Yes, you can enable this hint under User data-my profile-basic settings.
Yes, you can arrange the data to your requirements with the arrows next to the column.
You can change your desired parcel shop at any time and as often as you wish under preferences.
No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.
Yes, you can change your preferences anytime and as often as you like.