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Help on the subject of Pickup parcelshops

Here you will find questions and our answers relating to Pickup parcelshops. For example, you can find out how you can send and receive DPD parcels at one of our more than 7,000 parcel shops, or how you can open your own Pickup parcelshop.

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  • Corona
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How should I act as the consignee of a parcel?

According to all that is known so far, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.

However, as a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox.

In order to avoid direct contact as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:

Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also followed by our delivery personnel.

How should I act as the shipper of a parcel?

Please check, especially in the case of commercial delivery addresses, whether parcel delivery to the addressee is actually possible. In Germany and numerous EU countries, many shops have to be closed on official orders.

Exceptions to this rule are, among others, food retailers, drugstores, banks, wholesalers, beverage markets, pharmacies, medical supply stores, dry cleaners, building, gardening and pet supplies stores. The regulations may vary in the individual federal states.

You will find more detailed information on the regulations in other European countries below.

How is DPD dealing with the Pickup parcelshops in the current situation?

Many DPD Pickup parcelshops are open to customers and parcel consignees. The Parcel Shop Finder will show you which parcel shops are currently open.

In order to guarantee you a secure delivery, at our parcel shops your parcels are also handed over in a contact-free way. The parcel shop employee will document both the ID card check and the parcel hand-over. Until further notice, consignees will no longer sign for the parcel on our scanners.

Are there any restrictions on parcel shipping?

Parcel deliveries and collections in Germany are in general being implemented as normal, as long as this is not restricted by the local authorities.

Current border closures within Europe do NOT currently apply to the movement of goods.

Nevertheless, delays in international parcel shipping may occur due to border controls. This applies in particular to the movement of goods to Poland, Austria and Italy, where there are considerable bottlenecks and waiting times at border crossings.

In individual regions it is also not possible to deliver or collect parcels due to official directives.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

You will find more detailed information on individual regions with existing restrictions below.

What steps is DPD taking in response to the spread of the coronavirus?

DPD is helping to counteract the further spread of the coronavirus and protect its own workforce with a series of measures.

As a precautionary measure, personal confirmation of receipt by signature at the private front door is suspended for the time being. In addition, for the moment small, flat parcels of a suitable size can be put in the consignee\'s letterbox. We encourage customers and consignees to give us a deposit okay, so that no personal contact is necessary at all.

Employees whose presence on site is not required are working from home until further notice. Business trips are kept to a necessary minimum, and participation in large-scale events such as trade fairs has been suspended until further notice.

DPD is making its staff, and in particular all delivery personnel, more aware of appropriate hygiene measures. Personal confirmations of receipt for parcel deliveries have been suspended until further notice. Updated pandemic plans exist for all locations in order to maintain our service even in the event of an increase in corona cases.

 

What specific restrictions apply to parcel deliveries within Germany?

Currently there are no known restrictions on parcel shipping within Germany. All DPD parcel centres are operating at normal capacity. However, local delays and restrictions due to official directives issued at short notice cannot be ruled out.

What specific restrictions are there on international parcel shipping?

However, delays may occur due to border checks. This applies in particular to parcel shipments between Germany and the following countries:

  • France

  • Italy

  • Austria

  • Poland

In individual regions it is also not possible to deliver or collect parcels due to official directives. You can find a detailed list of the postcode areas here.

A list of detailed postcode areas can be found here for DPD EXPRESS. For DPD Classic there are currently no exclusion zones.

Parcel shipments to crisis areas in China, such as in the Wuhan region, are suspended until further notice.

In addition, many retailers and other businesses in several countries have had to temporarily cease their operations and are unable to receive parcels.

This applies in particular to the following countries:

  • Austria (for more information on the delivery situation in Austria)

  • Italy (for more information on the delivery situation in Italy)

  • France (for more information on the delivery situation in France)

  • Spain (for more information on the delivery situation in Spain)

  • Great Britain (for more information on the delivery in Great Britain)

Parcel shipping with DPD: information on the delivery situation in Austria

With effect from 14 April 2020 shops with a sales area of less than 400 square metres have been allowed to reopen. However, larger shopping centres, hairdressers, bars and restaurants will remain closed nationwide. These closures will continue until at least the beginning of May.

Shops in the following sectors are generally opened:

food retailing; food sales; drugstores; pharmacies; shops selling medical products and remedies; health and care services; animal feed sales; agricultural trade; petrol stations; security and emergency products and maintenance; banks, post and telecommunications; delivery services; cleaning and hygiene; public transport, tobacconists and newsagents; maintenance of critical infrastructure and emergency services; petrol stations.

There are currently no general restrictions on parcel deliveries and collections.

A constantly updated list of all postcode areas in which there are currently delivery restrictions due to the coronavirus can be found on the DPD Austria information page: https://www.dpd.com/at/de/support/kontakt/corona-nationale-liefersperren/

Parcel shipping with DPD: information on the delivery situation in Italy

After the Italian government declared the entire country a lockdown zone, the restrictions are gradually being relaxed. Nevertheless, many shops are expected to remain closed until mid-May. In spite of the restrictions, goods can still be transported to and from Italy at present.

 

Parcel shipping with DPD: information on the delivery situation in France

We are continuing to transport goods to and from France. Necessary operational modifications on the part of DPD France may result in noticeably longer delivery times in some cases. We ask for your understanding in this regard.

This does not apply to parcel deliveries by our partner Chronopost.

France is also imposing massive restrictions on the retail trade and catering.

Restaurants, bars, cafés, discotheques and cinemas are closing, as are most shops. Exceptions are made for grocery stores, pharmacies, banks and petrol stations.

Parcel shipping with DPD: information on the delivery situation in Spain

We are continuing to transport goods to and from Spain. However, numerous business consignees cannot be reached due to official closures, and a large number of shops have to remain closed.

There are exceptions, especially for food retailing, pharmacies and petrol stations.

Parcel shipping with DPD: information about the delivery situation in Great Britain

The United Kingdom government has taken additional measures to contain the spread of the coronavirus. Because of these measures, all non-essential businesses are now closed. As a result all DPD Pickup parcelshops in the UK are temporarily closed, and parcel delivery or collection is currently not possible there.

In spite of this DPD is still delivering parcels as usual in the UK, and goods are still being shipped from Germany. Delays in delivery are possible, however.

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  • Pickup Paketshop - Pickup Paketshops
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Can I enlarge the map in the parcel shop finder?

Yes, with a click/tip on the map it magnifies.

Where is the distance calculated from?

The distance is calculated from your activated location.

What do the filters within the parcel shop finder mean?

With the filters you can see which offers are possible in the parcel shop.

What does the Red Star in the Address field of the Pickup parcelshop mean?

The Red Star will show you your desired parcel shop. Your wish parcel shop serves as a delivery destination for the parcels that you cannot take at home. You can change your desired parcel shop at any time and as often as you wish under \"preferences\".

How do I change the displayed region of the map?

By entering your location manually, or moving the map.

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  • Pickup Paketshop - Allgemeines und Service
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How do I report a complaint?

As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a shipper, please use our complaint form here and add the delivery note, the handover receipt and your commercial invoice.

What does Pickup refer to?

Pickup is the name for the parcel shop network operated by DPDgroup.

What exclusions are there at the Pickup parcelshop?

There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ), Tyres, Parcels for personal delivery, e.g. medicines.

Why is there no Pickup parcelshop in my area?

We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.

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  • Pickup Paketshop - Paket empfangen und versenden
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Can I collect a parcel for a family member or a friend?

Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.

Can I pay for my parcel at a Pickup parcelshop?

You can only pay for parcel labels at selected Pickup parcelshops, which are marked with the following symbol in the Pickup parcelshop finder.

Can I collect my parcel from the parcel shop without a parcel notification card?

Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with the authorisation form filled out by you.

How late does my local Pickup parcelshop stay open?

Our Pickup parcelshops are integrated in stores and are therefore dependent on the relevant opening times. In our Pickup parcelshop Finder you can find the DPD shop in your neighbourhood and see what its opening hours are. If your local Pickup parcelshop doesn\'t stick to the indicated opening hours, you are welcome to contact our team.

When will my parcel be ready for collection from the parcel shop?

As soon as we have delivered your parcel to the Pickup parcelshop, you receive notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, you can call up all information online via the notification card in your mailbox.

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  • Pickup Paketshop - Paketshop werden
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Can I suggest a store as a possible parcel shop?

Do you know a store (copy shop, drugstore etc.) in your neighbourhood which would be a suitable parcel shop? You are welcome to propose it to us using our online form – we appreciate your tips and suggestions.

How can I become a parcel shop partner?

We are delighted that you wish to become part of our network. You can find out about the benefits available to our partners and apply directly online here.


 

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