What should I do if my parcel is visibly damaged upon delivery?

If you notice that both the packaging and the contents of your parcel are visibly damaged at the time of delivery, you should complete a damage report with the courier on the spot. Afterwards, please inform the sender of the damaged parcel. For more information about submitting a claim, please refer to the DPD Complaints Code. Any further handling of the damaged parcel must follow DPD SK instructions.