How can we help you?

The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

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  • Top 5
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  • Odoslanie zásielky
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Aké veci neprepravujete?

Ako mám objednať kuriéra?

Ako mám správne zabaliť zásielku?

Je balík poistený?

Poskytujete prepravný materiál?

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this – with explanatory videos.

Express shipping
There are times when fast delivery is essential. Opt for our Express service - domestic and international.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

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  • Doručenie zásielky
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Where is my parcel?

Kde zistím stav môjho balíka?

Ako môžem zmeniť termín alebo miesto doručenia?

Where do I find the parcel number?

When will my parcel be delivered?

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

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  • Rozmery balíka
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How heavy and girth can my parcel be?

Aké rozmery môže mať balík posielaný v odbernej sieti Pickup?

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

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  • Všeobecné otázky
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Ako sa môžem zapojiť do siete odberných miest Pickup?

Kde nájdem cenník vašich služieb?

Where can I find a Pickup parcelshop?

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  • Vrátenie balíka
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Ako mám postupovať ak chcem vrátiť tovar späť odosielateľovi?

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  • Reklamácia
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Ako mám postupovať, ak zistím, že je môj balík po otvorení poškodený?

Ako mám postupovať, ak je môj balík počas preberania viditeľne poškodený?

Kde nájdem reklamačný poriadok?