DPD Powers Growth for Client with National Footprint

Since partnering with DPD, Multiserv has seen a marked shift in how customers experience their brand – and in the spirit of Women’s Month, what better opportunity to connect with female powerhouse, Luandi Norris, leading the growth charge as Franchise & Marketing Manager at Multiserv. “We’ve seen a significant improvement in customer feedback,” says Luandi. “Customers appreciate the faster turnaround times, improved tracking visibility, and the overall reliability of the service. Whether it’s remote accessories, repair components, or key products, customers are receiving their items quicker, and that leads to higher satisfaction and trust in the Multiserv brand”.

Multiserv’s offering ranges from shoe repairs and key cutting to electronic accessories and branded products. That means every parcel in transit represents a small but critical piece of the customer experience – whether it’s stock for a franchisee in a remote town or a replacement part that’s urgently needed in-store. With DPD’s national reach and time-sensitive delivery capabilities, Multiserv can meet customers wherever they are.

“Working with DPD has been professional, efficient, and seamless. They understand the importance of our timelines, adapt to our business needs, and provide clear communication throughout the delivery process,” Luandi explains. “DPD feels less like a third-party courier and more like a logistics partner who’s invested in our success.”

This sense of partnership has made a tangible difference on the ground. Improved delivery reliability means Multiserv franchisees can plan with confidence, stores can maintain stock consistency, and customers can trust the Multiserv brand to deliver on its promises. In a competitive market where speed and convenience matter more than ever, that kind of trust means everything.

Looking ahead, Multiserv has ambitious growth plans, and delivery remains at the heart of it all. “We’re continuously evolving,” Luandi says. “With more than 100 outlets already operating, we want to expand our reach, strengthen our omni-channel presence, and introduce even more services across our network.” To achieve this goal, Multiserv needs a delivery partner who understands the pace and complexity of modern retail, and that’s exactly what they’ve found in DPD. “Reliable delivery enables us to scale efficiently, support our franchisees, and ultimately provide better service to customers, no matter where they are,” Luandi adds.

She believes other businesses could benefit from taking a similar view. Her advice? Don’t just tick the delivery box. “Look for a courier that offers more than just transport – look for a true partner. Reliability, speed, tracking capability and national coverage are key, but so is communication and support. DPD has proven that with the right courier in place, logistics can elevate your entire operation.”

The result is a delivery experience that’s fast, visible and dependable, while also being aligned to the heartbeat of the business it serves.

With DPD behind the wheel, Multiserv can continue to deliver on their promise, build brand loyalty and lay the foundation for future growth, one package at a time.