Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, the ParcelLock box and how to evaluate our services.
Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.
No, at the moment you can only register a Pickup parcelshop in your preferences.
You can change your deposit okay safe place at any time and as many times as you want under \"Preferences\".
No, unfortunately, it is not possible to collect your parcel from the delivery center but it will be delivered soon. However, you can give us your deposit okay, so that your parcel can be left in a safe place of your choice. You can also redirect your parcel to a neighbour or determine your preferred parcelshop. We will deliver your parcel to this chosen place in case you are not at home.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
We regret that at present you can only send a single parcel from your parcel box. Please note that a pickup will not be possible if your ParcelLock box contains more than one parcel.
To receive parcels in your parcel box, you have to provide a parking permit for DPD in your ParcelLock user account. Once this is set up, we will always deliver your parcels to your ParcelLock box.
You can use the ParcelLock system to send and receive your DPD parcels. To be able to use your parcel box for shipping with DPD, register on parcellock.de with your name and address and release DPD for the use of your parcel box. You can then enter your ParcelLock ID in the \"Pickup from ParcelLock\" option for returns. To receive parcels in your parcel box, you have to provide a parking permit for DPD in your ParcelLock user account. Once this is set up, we will always deliver your parcels in your ParcelLock box. Please pay attention to your delivery preferences, which you have specified under Paketnavigator.de or in the DPD app, for example the shipment to a Pickup parcelshop.
You may find the answer to your question already in the FAQ. Enter a keyword in the search. If this has not helped, our customer service will be happy to help.
You can have the parcel picked up at home by a shipping company, or you may enter it in one of our Pickup parcelshops to ship it.
Of course you are free to give a tip bar to the front-office. If you are not at home at the time of delivery, the online tip is a way to do it later. Simply enter your parcel number or scan it from the parcel.
Your tip will be transferred directly to your account without any deductions from DPD. For him only the usual fees of PayPal are accepted.
If you have already given a rating for a delivery, this can no longer be changed. Please note that ratings do not refer to individual delivery personnel and are not connected with them. Instead ratings are evaluated anonymously on a collective basis.
Once you have received your parcel, you can rate our delivery service. Enter your parcel number and assign a maximum of five stars. Optionally, you can transfer a digital tip via PayPal to selected mailers with just a few clicks. We are looking forward to your feedback!
After you have received your parcel you can rate our delivery service in the myDPD or in our app. Simply enter your parcel number and give the service a maximum of five stars. In addition you can, with selected delivery personnel, provide a digital tip on PayPal with just a few clicks of the mouse. We look forward to receiving your feedback!