Frequently asked questions

Have you not found what you were looking for?

We believe there are no wrong questions, so any problem you have, we are here for you.
Some people might already have been dealing with the same issue before you. You can quite possibly find the solution yourselves in the following points below.

Where can I find information about where my parcel is right now?

How can I change the date and place of delivery?

How can I file a complaint about a damaged or lost parcel?

Where can I find depots or Pickup Points?

How do I order transportation?

Where can I order labels?

My customer has received a damaged parcel. How should I proceed?

How shall I proceed if the parcel is not delivered?

What are the opening hours of my parcelshop?

When will my shipment be ready to be collected at the Pickup parcelshop?

How long will my package be stored at the Pickup parcelshop?

Can I pick up a parcels for a family member or partner?

What do they mean following error pop up messages?

Missing main products during the shipment creation?

Is not possible to choose additional service \"Dobírka\" There is displayed an error pop up message \" There is missing default bank account for selected receiver contry.\"

Error 500 Internal Server Error - during the loading of the application?