General Terms and Conditions

General Terms and Conditions valid from 1 August, 2020

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Main and Additional Services

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Main Changes to GTC

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Documents for shipping

Nabídka našich služeb, platí od 24. 1. 2019

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Restrictions and excluded goods valid from 1 June 2020

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Transportation order form valid from 1 August 2018

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Cargo Insurance Programme valid from February 2018

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How to correctly file a claim valid from 1 August 2020

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Registration formular valid from 25 April 2018

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List of services provided by branches within DPDgroup valid from 21 May 2018

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COD Setup Form valid from 1 September 2019

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List of parcels with Cash on Delivery valid from 1 April 2018

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How to properly pack your parcel valid from 1 August 2020

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Standard price list & surcharges

Ceník příplatků s revizí platný od 1. 1. 2020

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Price List International Road Transport valid from 1 October 2020

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Price list Domestic transport Valid from 1 October 2020

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Ceník pro mezinárodní expresní přepravu DPD EXPRESS platný od 1. 3. 2018

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Documents for shipping out of European Union

Power of Attorney - Reserved for the Principal valid from 26 August 2015

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Commercial inovice valid from 10 July 2017

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Declaration valid from 10 July 2017

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Brokerage Contract valid from 26 August 2015

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Proforma invoice valid from 10 July 2017

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Documents for complaint

How to properly pack your parcel valid from 1 August 2020

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Sworn statement of the acquisition value necessary for claim valid from 24 August 2017

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Sworn statement of the discount amount necessary for claim valid from 24 August 2017

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Damage report valid from 21 July 2017

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How to correctly file a claim valid from 1 August 2020

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Sworn statement of the production value necessary for claim valid from 21 August 2017

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Acquisition Costs Form valid from 6 February 2018

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Legally binding Declaration

Small (141kb)

DOCX

Documents for services

A current list of collection zip codes for the DPD EXPRESS service valid from 1 October 2017

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List of Area codes valid from 8 January 2019

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A current list of zip codes for the DPD 10:00 service valid from 1 October 2017

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DPD Private Overview of time intervals for delivery valid from 18 August 2017

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Other documents

Povinná informace zveřejňovaná podle PROVÁDĚCÍHO NAŘÍZENÍ KOMISE (EU) 2020/178 ze dne 31.1.2020

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DPD Kurýr app

Small (650kb)

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Certifications & Logo

ISO 14001 certificate

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Certificate TOP Odpovědná firma 2016

Small (37kb)

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Certificate TOP Odpovědná firma 2017

Small (39kb)

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Our logo - Responsibility (Driving Change)

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PNG