Our parcel return service

Sometimes it just doesn't fit. Therefore, with DPD, you can return your parcels easily. Parcel return with DPD is quick and simple.

With our Parcel return service, you can select the option of parcel collection according to your preferences:

  • no extra worries - have the courier collect the parcel where it is the most convenient for you, e.g. at home or at work. You only need to package the parcel right and wait for the courier to arrive at your place with a label.

  • you know you cannot wait at home for our courier to arrive? Leave the parcel at one of our Pickup Parcelshops on your way to work and our courier will collect it there.

If you need any help, please contact out customer line or your Sales Representative.

Our parcel return service

Sometimes it just doesn't fit. Therefore, with DPD, you can return your parcels easily. Parcel return with DPD is quick and simple.

With our Parcel return service, you can select the option of parcel collection according to your preferences:

  • no extra worries - have the courier collect the parcel where it is the most convenient for you, e.g. at home or at work. You only need to package the parcel right and wait for the courier to arrive at your place with a label.

  • you know you cannot wait at home for our courier to arrive? Leave the parcel at one of our Pickup Parcelshops on your way to work and our courier will collect it there.

If you need any help, please contact out customer line or your Sales Representative.

How to return a parcel?

HERE you can verify if your sender enables the simple return of your parcel through our services.

If yes,

  • follow the instructions and have the courier arrive at your place at the expense of the sender or collect the parcel at one of our Pickup Parcelshops.

If not,

  • contact your sender and, upon agreement, you can simply return your parcel by ordering the transport by DPD on your own.

A parcel that is packaged correctly is the basis of a successful parcel delivery.

We are doing everything we can to prevent unnecessary delays due to bad packaging of parcels. For this reason, we have drafted a guide for packaging your parcels the best way to avoid the consequent inconveniences.

If you need any help, please contact out customer line or your Sales Representative.

A parcel that is packaged correctly is the basis of a successful parcel delivery.

We are doing everything we can to prevent unnecessary delays due to bad packaging of parcels. For this reason, we have drafted a guide for packaging your parcels the best way to avoid the consequent inconveniences.

If you need any help, please contact out customer line or your Sales Representative.

Return My Parcel

Easy parcel return for your customers

DPD offers a possibility to easily return your parcels

Treat your customers with better care than your competitors. Offer them a possibility to return their parcels easily via our services.

Thanks to our Return My Parcel web portal, your customers can have the courier collect the parcel at their place or at a given Pickup Parcelshop.

DPD offers a possibility to easily return your parcels

Treat your customers with better care than your competitors. Offer them a possibility to return their parcels easily via our services.

Thanks to our Return My Parcel web portal, your customers can have the courier collect the parcel at their place or at a given Pickup Parcelshop.

Advantages of Return My Parcel

Easy implementation

You will get a unique link that might be used not only for your website, but for your notifications as well. Your customers will always have the parcel return service at hand.

Consignees dispatch their parcels for return on their own

Thanks to our Return My Parcel web solution, your customers will dispatch the request for parcel return and order the courier on their own. Everything is easy and intuitive.

Clear report on returned parcels

Every week, we will send you a clear report on the total number of returned parcels.

Summary invoice for payment

Once a month, we will send you an invoice for payment on the basis of the returned parcels.

Manual parcel return

Parcel return can be carried out by an unregistered customer via our online orders.

Large enterprises can use their own software solutions for parcel returns.

Manual parcel return

Parcel return can be carried out by an unregistered customer via our online orders.

Large enterprises can use their own software solutions for parcel returns.