Here you will find questions and our answers relating to Pickup parcelshops. For example, you can find out how you can send and receive DPD parcels at one of our more than 6,500 parcel shops, or how you can open your own Pickup parcelshop.
Yes, with a click/tip on the map it magnifies.
By entering your location manually, or moving the map.
With the filters you can see which offers are possible in the parcel shop.
The Red Star will show you your desired parcel shop. Your wish parcel shop serves as a delivery destination for the parcels that you cannot take at home. You can change your desired parcel shop at any time and as often as you wish under \"preferences\".
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
Please feel free to contact our service team - we will check your information and update the relevant data.
As a consignee, please report your complaint to your shipper, who has all the necessary documents. If you are a shipper, please use our complaint form here and add the delivery note, the handover receipt and your commercial invoice.
The maximum weight is 20 kg and the maximum length 100 cm. You\'ll find our practical parcel size calculator under \"Packing tips\".
Pickup is the name for the parcel shop network operated by DPDgroup.
There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ) COD parcels, Tyres, Parcels for personal delivery, e.g. medicines.
Yes, you can not only receive parcels, but also send them in our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our 6,500 shops. You can only buy parcel notes in selected Pickup parcelstores that are marked appropriately.
Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.
Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with the authorisation form filled out by you.
Without a return parcel label it is unfortunately not possible to hand in parcels for return at our Pickup parcelshops. If you need a return parcel label, please contact the shipper.
You can only pay for parcel labels at selected Pickup parcelshops, which are marked with the following symbol in the Pickup parcelshop finder.
Do you know a store (copy shop, drugstore etc.) in your neighbourhood which would be a suitable parcel shop? You are welcome to propose it to us using our online form – we appreciate your tips and suggestions.
We are delighted that you wish to become part of our network. You can find out about the benefits available to our partners and apply directly online here.