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Help to the subject of returning parcels

We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.

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  • Retournieren - Retoure
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Can I cancel a return from the ParcelLock box?

Can my customer enter the return address for his own returns?

Do I have to enter the address of the recipient manually when starting a return?

How can I send back a parcel?

How much time do I have to send the return?

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  • Retournieren - Rückholung
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Can my customer enter the return address to his collection request himself?

What is the difference between a return and a collection request?


 

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