We provide answers to frequently asked questions on the topics of returns and collection requests - for efficient and trouble-free return shipping.
The collection of the return can unfortunately not be cancelled after the assignment. If you do not want to return your parcel or leave it in the Pickup parcelshop near you, simply remove the returns from your ParcelLock box. Please note that regardless of whether you have deposited a parcel in your ParcelLock or not, our driver will come by for the agreed pickup.
Yes, this is possible with a return. To have the customer enter the return address, under \"return/returns \"- \"Start return\" Select the option I want the customer to type the address data himself. \". Your customer will then receive an email with the link to myDPD. There he can enter the missing data and either print his return slip or load it as a mobile return slip on his smartphone.
Yes, this is required.
If the shipper has activated your parcel for a return from myDPD, you will see the return button in the delivery details. Otherwise please contact your shipper.
That\'s what your shipper determines. Please contact him if necessary.
The order for the collection request is sent directly to the responsible depot. An address entry of the customer is therefore unfortunately not possible.