Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.
With our DPD Mail service business customers can also ship letters or catalogues. For more information please get in touch with your usual contact person.
The shipping or pick-up from the parcel box can unfortunately not be cancelled afterwards. If you do not want to ship your parcel or leave it in the Pickup parcelshop near you, simply remove the parcel from your ParcelLock parcel box. Please note that regardless of whether you have deposited a parcel in your ParcelLock or not, our driver will come by for the agreed pickup.
You can edit your data at any time in your profile.
Click on the parcel number and you will see in the live tracking where the parcel is located.
With our \"DPD collection request\" service you can have your parcels picked up from a different address and delivered to a third party. You can make use of this service online, for example, in myDPD. Your usual contact person will be happy to provide you with more information on this.
With DPD you can ship parcels in a wide range of sizes. You can calculate the size of your parcel by adding the longest and the shortest sides of the parcel together. When you start an order in myDPD and the DPD App you can have the parcel size calculated simply and conveniently by entering the dimensions (length x width x height).
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
If it has to go very fast: Express delivery by 8:30 hrs on the next working day. Shipping is from monday to friday.
Dispatch of business mail to Saver fare.
If it has to go very fast: Express delivery by 10:00 hrs on the next working day. Shipping is from monday to friday.
If it has to go very fast: Express delivery by 12:00 hrs on the next working day. Shipping is from monday to friday.
If it has to go very fast: Express delivery by 18:00 hrs on the next working day. Shipping is from monday to friday.
We will inform you when your parcel has been delivered.
DPD offers the following additional services for business customers: Predict, COD, Hazardous goods, Higher insurance, Department delivery, Exchange. For detailed information about each additional service, see \"Shipping order\"-\"collect order\" or the following questions for all additional services.
Predict is our service, with which we tell the recipient on the day of delivery exactly when his parcel comes. In live tracking, the time window even updates to up to 30 minutes.
The right additional service if you want to be safe in terms of payment processing. In the event of a cash on delivery, the company will protect the automatic insurance in the amount of the cash on delivery amount stated.
Delivery of dangerous goods in limited quantities. For more information, please contact your partner.
Live tracking shows you exactly where your parcel is located.
If you use our \"predict \" service and the e-mail address or mobile phone number of the recipient has been deposited, the recipient will receive a notification of delivery-to the hour exactly. He can then redirect the parcel as it suits him.
The GPS signal can fail or the driver is making an extensive stop. If the parcel status does not change for several hours, please contact our customer service with the parcel number.
AES stands for \"Automated Export System\", ECS for \"Export Control System\". Both are abbreviations for an international IT project which has been initiated for the export field by the European Commission in cooperation with member states. The AES integrates the acceptance of electronic export declarations and the electronic data interchange between the customs office of export and the customs office of exit from the EU. In Germany the name of the corresponding IT process is ATLAS. With effect from 01 July 2009 the ATLAS electronic export process replaced the previous paper-based export procedure. This means that from 01 July 2009 the electronic exchange of data with the customs authorities became binding for companies which operate in international trade. The electronic transmission of export data between the various national processing systems is implemented via ECS.
The approved exporter is a company which has been approved by the main customs office for participation in the so-called \"local clearance procedure\". There is a difference between an \'approved\' exporter and an \'authorised\' exporter, who is authorised to use a declaration of origin on invoices (in accordance with the regulations on the origin of goods and rules on preference) as proof of origin for all export shipments of EU goods to countries with which the EU has a preferential agreement. DPD recommends shippers to apply for approval as an \"Approved exporter IT\" (Form 0850 IT) at www.zoll.de.
ATLAS (Automatisiertes Tarif- und Lokales Zoll-Abwicklungs-System) is an internal IT system operated by the German customs authorities and forms the basis for the automated processing and monitoring of goods transported across borders. With ATLAS, written customs declarations and administrative documents (for example notice of import duty) are replaced by electronic communications. This automates, simplifies and speeds up customs operations.
In accordance with customs regulations, every shipment of goods or documents to a country outside the EU has to be declared. Documents only need to be clearly marked (e.g. DOX), but for goods an accompanying commercial invoice or pro forma invoice is required. A commercial invoice is drawn up if the goods have a commercial value. A pro forma invoice is drawn up if the goods have no commercial value. The commercial invoice provides information about the consignor and consignee for the goods, and above all contains a complete description of all contents and details of their value. An original and five copies have to accompany the parcel. With DPD the commercial invoice or pro forma invoice can be conveniently created online.
Customs agents are specialists who implement the clearance of goods and customs formalities on behalf of the importer (consignee).