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Current situation concerning the delivery of the spread of COVID-19 virus

March 2020

Dear customers,

The amendment of General Terms and Conditions with an immediate effect as of 16 March 2020 in relation to the State of Emergency declaration on the territory of the Czech Republic from 12 March 2020 can be found here.

The official statement on the adopted measures against the spread of COVID-19 virus can be found here.

Prepared questions and answers for consignees and senders as regards the actual restrictions in relation to the State of Emergency declaration from 12 March 2020 and the duration of risk of the spread of COVID-19 disease can be found in English here.

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Pickup Parcelshops

We would like to inform you that the opening hours of the Pickup parcelshops have been limited, in some cases completely closed in compliance with the regulation of the Czech Republic Government. You can still pick up your parcels at one of the more than 500 open parcelshops. The current list of open Pickup parcelshops is available here. As regards the parcels already placed in the closed parcelshops, we are extending the period for parcel pickup by the time of the parcelshop closed.

To minimise the risk of spreading the virus, we are suspending sending parcels in person from all our depots, as well as picking up parcels in person at these depots, as of 16 March 2020 until further notice.

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Dear business partners,

Please pay attention to the current situation concerning the delivery of domestic and international parcels in relation to the adopted measures against the spread of COVID-19 virus.

Domestic transport

Delivering in the Czech Republic is not restricted.

584 01 – Kynice - delivery will resume on Wednesday 1. 4. 2020.

Iternational transport

With regard to the current situation all deliveries and collections are suspended until further notice in these countries which you can find in excel document here

Last updated: 30 March 2020 at 9:25

Thank you for your understanding.

Your DPD

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We got an award

We are delighted that we manage to deliver packages to your customers daily with a one hour precision. Thanks to the sophisticated system and optimized routes our couriers can deliver in a one hour window. Our work was recently awarded by a World Mail Award for outstanding achievements in the field of postal and delivery services. We as the DPDgroup have won the Technology category.

Revision Date: May 24, 2018

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