What is the procedure if a parcel reaches the consignee in a damaged condition?
If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor. As a consignor you can fill in a claim form in our homepage.
If only the packaging has been damaged but the contents of the consignment are intact, no claim for damages can be made.