Claim can be submitted by the Customer who ordered the delivery. Please fill all the fields and attach all necessary documents. A document proving the purchase value and pictures must be attached to the claim.
According to DPD Eesti AS standard terms of service paragraph 13.3. Claims on partial loss of or damage to a Shipment must be submitted to DPD no later than within 7 calendar days from the date of delivery of the Shipment. The claim must accurately describe the circumstances and extent of the damage. If the damage or partial loss of the Shipment is apparent upon external inspection and the Recipient nevertheless accepts the Shipment and DPD receives no notice regarding damage or partial loss of the Shipment and no claim from the Customer within the next business day at the latest, it is deemed that the Shipment was delivered in the condition prescribed in the Agreement and the Customer has no claims to the Service provided.
Document certifying the amount of damage, pictures of the damaged/lost goods and the packaging of the goods ( both outer and inner).
Please note that the total size of the files can be a maximum of 12MB and the size of one file cannot exceed 5MB.
To add multiple documents at once, hold down the CTRL key on the keyboard.
* Required fields
Welcome to the DPD website / Claim form