Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.
You can conveniently give our delivery personnel a tip online, if you are not at home when the delivery is made. Simply give your rating for our delivery service and then select the amount which you wish to transfer to the delivery driver on PayPal. Please note that not all drivers have created a free PayPal account, and that the option of giving an online tip is not available for every individual driver.
Registering offers a number of benefits. For example you will have a list of all the parcels you have received, and can activate/deactivate personal notification preferences.
The password must have at least 5 and maximum 50 characters and may contain letters, numbers and special characters. For effective security we recommend least eight digits and the use of both numbers and special characters.
Up to 10 addresses are stored.
Yes, you can arrange the data to your requirements with the arrows next to the column.
This is your personal address book. Save the address data permanently so that you can simply load the destination address from the Address book the next time you send it.
Here you can see all the devices with which you have logged in with your account. If a device is no longer in your possession, you can delete it here.
By naming your parcel, for example with the name of the sender, you know with a glance what it is about. This helps to manage your lists yourself and to get a better overview of your parcels.
Yes, under \"User Data \"-\"My Profile \"-\"Preferences shipping orders \" You can rename the reference fields.
Here you define how we should notify you when a parcel is on its way to you. For example, you can specify your preferred parcel shop to which we should deliver your parcel if you are not at home, or you can give us a parking okay.
You can change your desired parcel shop at any time and as often as you wish under preferences.
Yes, you can change your preferences anytime and as often as you like.
No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.