Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.
Please check the unlock code in your email and copy it to the Code field. If this does not work, you can have the unlock code resended.
Your tip will be transferred directly to your account without any deductions from DPD. For him only the usual fees of PayPal are accepted.
For a CSV import please note the following: The file must consist of 12 fields in the following order and must not exceed the number of characters specified in parentheses per field: Company (30); Name (30); Road (50); Additional address (30); Postal code (10); City (50); Country (3); Telephone number (15); E-mail (50); Customer No (25); Reference (25); contents (30);. If this does not work, please contact our customer service.
Sending the email may take some time. Check back later in your email account or have the unlock code resended.
Yes, under \"User Data \"-\"My Profile \"-\"delivery obstacles\" it is possible to set a regular notification of delivery obstacles. You can select the recipient and time of the notification.
Yes, you can enable this hint under User data-my profile-basic settings.
Yes, you can arrange the data to your requirements with the arrows next to the column.
Yes, under \"User Data \"-\"My Profile \"-\"Preferences shipping orders \" You can rename the reference fields.
No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.
You can change your desired parcel shop at any time and as often as you wish under preferences.
Yes, you can change your preferences anytime and as often as you like.