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Help to myDPD

Here you will find questions and answers about our myDPD portal. We provide answers to frequently asked questions about services, features and delivery preferences.

  • myDPD - General and services
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The unlock code you entered is not correct. What can I do?

Please check the unlock code in your email and copy it to the Code field. If this does not work, you can have the unlock code resended.

Does the DPD customer receive the tip directly?

Your tip will be transferred directly to your account without any deductions from DPD. For him only the usual fees of PayPal are accepted.

The import has not worked. Who can help me?

For a CSV import please note the following: The file must consist of 12 fields in the following order and must not exceed the number of characters specified in parentheses per field: Company (30); Name (30); Road (50); Additional address (30); Postal code (10); City (50); Country (3); Telephone number (15); E-mail (50); Customer No (25); Reference (25); contents (30);. If this does not work, please contact our customer service.

I did not receive an email after click on \"Forgot password\". What can I do?

Sending the email may take some time. Check back later in your email account or have the unlock code resended.

I forgot my password. How can I change it anyway?

On the login page is a \' Forgot password \' button. If you click this you can enter your email address or your user name. We will send you an email afterwards.

  • myDPD - Funktionen
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I am a business customer and would like to be regularly informed about delivery obstacles. Is that possible?

Yes, under \"User Data \"-\"My Profile \"-\"delivery obstacles\" it is possible to set a regular notification of delivery obstacles. You can select the recipient and time of the notification.

Can I change the way the data is sorted in tables?

Yes, you can arrange the data to your requirements with the arrows next to the column.

Can I rename reference fields?

Yes, under \"User Data \"-\"My Profile \"-\"Preferences shipping orders \" You can rename the reference fields.

What does \"connected devices\" mean?

Here you can see all the devices with which you have logged in with your account. If a device is no longer in your possession, you can delete it here.

  • myDPD - Liefer-Präferenzen
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Can I also designate someone who does not live in the immediate vicinity as a neighbour?

No, here you can only specify neighbors in the immediate vicinity of the delivery address. In the displayed map you will see the permissible area where you can select your desired neighbor by tap. The street is then automatically transferred to the address form. All you have to do is add the name of the neighbor. Alternatively, you can enter the entire address manually in the form.

Do I have the opportunity to change my wish parcel shop?

You can change your desired parcel shop at any time and as often as you wish under preferences.

Can I change my preferences later?

Yes, you can change your preferences anytime and as often as you like.

What are \"My preferences\"? What can I set here?

Here you define how we should notify you when a parcel is on its way to you. For example, you can specify your preferred parcel shop to which we should deliver your parcel if you are not at home, or you can give us a parking okay.


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