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Receiving - Receiving/redirecting parcels
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When will my parcel be delivered?
My parcel has not arrived (yet). What now?
If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.
A parcel that is displayed to me as "delivered" has not arrived. What is the reason for this?
The parcel is already out for delivery. Can I still change the day or place of delivery?
Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.
How far in advance of delivery do I have to provide the deposit authorization?
You can even indicate a safe place during delivery. You can see whether this is possible in the change options.
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Receiving - Business receivers
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How many delivery attempts does DPD make to business addresses?
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
What is my parcel number and where can I find it?
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Receiving - Rating and complaints
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There is no trace of my parcel. What should I do?
How do I report a complaint?
As a consignee, please report your complaint to your shipper, who has all the necessary documents.
How can I contact customer service?
You may find the answer to your question already in our FAQ. Our customer service is easily accessible via the contact form.
What is the procedure if a parcel reaches the consignee in a damaged condition?
If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.