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Submit a claim
Submit a claim
Please select a claim type:
About delivery
For a damaged shipment
About the invoice
For picking up the shipment
For service culture
Other reason
Name, surname / company name
*
Parcel number
*
Senders address
*
Status of the claimant
*
Consignee
Sender
E-mail
*
Phone
*
Consignees address
*
Delivery problem
*
Delayed delivery
Returned shipment
Wrong delivery
Lost shipment
Other
Planned delivery date
Shipment value (EUR)
*
Proof of value (invoice, paychecks, Paypal receipt etc.) max. 5 files
*
Choose File
Problems / Situation description / Comments (max 700 symbols)
*
Description of parcel appearance and contents
*
Content description
*
Evidence (outer packaging photo) max. 5 files
*
Choose File
Evidence (photo of the contents and inner packaging) max.5 files
*
Choose File
Bank account number (for reimbursement in case of a positive decision)
*
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Name, surname / Company name
*
Phone
*
E-mail
*
Parcel number
*
Status of the claimant
*
Consignee
Sender
Type of damage
*
Damaged packaging
Damaged contents of the shipment
Lost content
Other
Evidence (photo of the contents, inner packaging, outer packaging and photo with DPD label from the parcel) max. 5 files
*
Choose file
Proof of value (invoice, paychecks, Paypal receipt etc) max.5 files
*
Choose a file
Amount of losses (repair costs, discount)
*
Shipment value (EUR)
*
Bank account number (for reimbursement in case of a positive decision)
*
Problems / Situation description / Comments
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Name, surname / Company name
*
Phone
*
Invoice number
*
E-mail
*
Parcel number
*
Additional information (invoice, other)
Choose a file
Problems / Situation description / Comments
*
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Name, surname / Company name
*
Phone
*
Senders address
*
Additional information
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E-mail
*
Parcel number
*
Pickup time (__.__.____ from __-__ to __-__)
*
Problems / Situation description / Comments
*
reCAPTCHA
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Name, surname / Company name
*
Phone
*
Status of the claimant
*
Consignee
Sender
Additional information
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E-mail
*
Parcel number
*
Problem date
*
Problems / Situation description / Comments
*
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Name, surname / Company name
*
Phone
*
Status of the claimant
Sender
Consignee
Other
E-mail
*
Parcel number
*
Additional information
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Problems / Situation description / Comments
*
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