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We offer a convenient and customized product return solutions for e-commerce and retail customers. Recipients of goods can quickly and easily return parcels both by using DPD Parcel Lockers and returning parcels by courier.

The DPD returning service allows your clients to return goods with no hassle, if needed.
Clients that shop online not only appreciate the quick delivery of goods, but also an easy returning option. DPD has solutions that are just right for you.

Return My Parcel

Return My Parcel Return My Parcel

Return My Parcel

  • A convenient solution for your customers who want to return a package to Latvia, the Baltics and Europe.
  • The return service is provided only at the request of the recipient.
  • The recipient can return the package both by placing it in the Parcel Locker and by handing it over to the courier.
Laufzeit

The service is available in Latvia, the Baltic States and Europe.

Retoure

The Return My Parcel portal is customizable according to your brand guidelines.

24h

The service is available to your customers on request 24/7.

How does this solution work?

  • Let us know you want to use the Return My Parcel portal.
  • We will create access to the Return My Parcel portal for you, where you can set all the return parameters you want, as well as customize the portal according to your brand guidelines.
  • To return the package, the recipient applies for the return on the Return My Parcel portal and chooses the most convenient return method - return the package by placing it in the Parcel Locker or by handing it over to a courier.
  • You see all the information about the returned items and, if you have set them, the reasons for returning the goods.
Request prices

How does this solution work?

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  • Let us know you want to use the Return My Parcel portal.
  • We will create access to the Return My Parcel portal for you, where you can set all the return parameters you want, as well as customize the portal according to your brand guidelines.
  • To return the package, the recipient applies for the return on the Return My Parcel portal and chooses the most convenient return method - return the package by placing it in the Parcel Locker or by handing it over to a courier.
  • You see all the information about the returned items and, if you have set them, the reasons for returning the goods.
Request prices

Benefits of Return My Parcel portal

  • The recipient has the opportunity to choose the most convenient way of return - the package can be returned both by Parcel Locker and by handing it over to the courier.
  • The portal can be personalized with your company's logo and colors.
  • The link for returns is easy to share with the recipients.
  • The service is available in Latvia, the Baltic States and Europe.
  • The return service is provided only at the request of the recipient.
  • The solution is easy to review, fully controllable and 100% secure - you will always know what is happening with your shipments.

Return Digital Label

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Return Digital Label

  • A convenient solution for your customers who want to return the parcel to Latvia and the Baltics.
  • Upon receiving the shipment, the customer will automatically be informed about the return option by SMS and/or e-mail. The PIN and/or QR code required for the return will be specified in the notification received.
  • Using a PIN and/or QR code, the recipient can print a return slip from the Parcel Locker and return the package.
Live-Tracking

The service is available in Latvia, Lithuania and Estonia.

Paket

You can choose the deadline for returning the parcels.

place

It is possible to specify a return address that is different from the sender's original address.

How does this solution work?

  • Let us know that you would like to use the Return Digital Label solution for your shipment returns.
  • Specify the criteria by which you want to create an automatic digital label for the return of the shipment.
  • We will prepare a sample SMS and/or email based on the instructions received.
  • After receiving the package, recipients will receive an SMS and/or email with a PIN and/or QR code to return the package.
  • To return a package, the customer must go to any DPD Parcel Locker, print a return label and send the package back.
Request prices

How does this solution work?

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  • Let us know that you would like to use the Return Digital Label solution for your shipment returns.
  • Specify the criteria by which you want to create an automatic digital label for the return of the shipment.
  • We will prepare a sample SMS and/or email based on the instructions received.
  • After receiving the package, recipients will receive an SMS and/or email with a PIN and/or QR code to return the package.
  • To return a package, the customer must go to any DPD Parcel Locker, print a return label and send the package back.
Request prices

The benefits of Return Digital Label solution

  • A convenient and fast way of return for the recipient, which provides the opportunity to return the goods within a certain period.
  • Return Tracking - return label contains all the information about the original packaging, making it easy to track your returns.
  • The return label is printed in the DPD Parcel Locker.
  • Your customer service receives fewer returns-related inquiries.
  • The service is available in all Baltic countries.

Convenient returning of goods with DPD

When shopping online, we don't always get what we want and sometimes we must send the goods back. This is very easy to do with DPD, as the parcel can be processed at the DPD self-service portal eserviss.dpd.lv.
There is no need to print out a label for the parcel, just make an order at eserviss.dpd.lv and you will receive a QR code. When you go to the nearest DPD Parcel Locker point, scan the QR code and the Parcel Locker will immediately print out a label for your parcel.

Convenient returning of goods with DPD

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When shopping online, we don't always get what we want and sometimes we must send the goods back. This is very easy to do with DPD, as the parcel can be processed at the DPD self-service portal eserviss.dpd.lv.
There is no need to print out a label for the parcel, just make an order at eserviss.dpd.lv and you will receive a QR code. When you go to the nearest DPD Parcel Locker point, scan the QR code and the Parcel Locker will immediately print out a label for your parcel.

Sending back a parcel

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Sending back a parcel

It only takes four easy steps to send back a parcel!

  1. Process the parcel at the self-service portal eserviss.dpd.lv

  2. Print out the label and place it on the parcel

  3. Go to your nearest DPD Parcel Locker

  4. Ship the parcel

EservissNearest Pickup Point

In order to return the goods to the sender free of charge, it is necessary to contact the sender and specify what options the sender offers.

How should I pack my parcel?

We have summarised some useful tips on how to pack your parcel correctly, so that it makes its way back to the shipper quickly and safely.

More information

How should I pack my parcel?

1 1

We have summarised some useful tips on how to pack your parcel correctly, so that it makes its way back to the shipper quickly and safely.

More information

Parcel Locker finder in Latvia

Find the nearest Parcel Locker

Parcel Locker finder in Latvia

Find the nearest Parcel Locker