How can we help?

Here you will find some useful information and valuable tools that will help you send and receive parcels within the DPD network. We have summed up the main information on local and international deliveries. Here are the instructions on how to use our various services.

Frequently asked questions

Where is my parcel?

When will the courier deliver the parcel?

How can I change the delivery time?

What documents are suitable for receiving the parcel?

Can the parcel be received by another person?

What parcels are forbidden to be handed over to a different person at the address?

I have received a PIN code via SMS and e-mail, what can I use this for?

How is a delivery to a safe place carried out?

I\'m expecting a parcel, but the specified address or phone number is incorrect, what should I do?

How can I refuse a parcel?

How can I send a parcel with DPD?

Can DPD deliver my parcel from another EU country?

When/at what time will the courier pick up the parcel?

I have requested a courier, but I want to cancel it. What should I do?

Where is my parcel?

Where are the Pickup points located?

How do I receive a parcel at a Parcel Shop Pickup point?

How do I receive a parcel at a Parcel Locker Pickup point?

Kā nodot paku Pickup Paku Bode punktā?

What are the working hours for the Parcel Shop Pickup points?

The PIN code I’ve received via SMS doesn\'t work or it\'s impossible to enter it on the screen of the terminal. What should I do?

Can I place more than one parcel in a single compartment of a Parcel Locker Pickup point?

Can I send the parcels to other countries by using the Parcel Locker Pickup points?

Can I choose the compartment in which to place the parcel?

Do I need to be registered to send parcels when using the site eserviss.dpd.lv?

I want to ship a parcel, but I don\'t have a printer to print out the packing list, what should I do?

Why can\'t I select the necessary delivery address on eserviss.dpd.lv?

I processed the order on eserviss.dpd.lv, but I didn\'t receive a confirmation in my e-mail, what should I do?

What means of payment can I use on eserviss.dpd.lv?

I\'m a legal entity and I need the invoice to show details, what should I do?

Do I need to be registered to send parcels when using the site eserviss.dpd.lv?

I want to ship a parcel, but I don\'t have a printer to print out the packing list or the parcel must be picked up from a different address. What should I do?

Why can't I select the necessary delivery address on eserviss.dpd.lv?

Sūtījuma paņemšana ir no citas valsts, kā izveidot šādu sūtījumu?

Where is my parcel

Where is my parcel

DPD Pickup point finder

Find the nearest Pickup point in Latvia.

DPD Pickup point finder

Find the nearest Pickup point in Latvia.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

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