Delivery time of the shipment depends on the type of service selected by the sender. If you had the opportunity to choose a time interval when ordering/purchasing goods, the shipment will be delivered within the specified time interval. If you were not able to choose the delivery time, the parcel will be delivered within a working day. If you receive a text message or e-mail with a delivery time interval of 1-2 h, the delivery will be made within the specified interval, which cannot be selected, because it is adjusted to each address on the courier’s route of the delivery day.

Scheduled delivery time is created from the number and addresses of sorted parcels assigned to the courier for delivery on the route. Any change will affect all recipients on the courier's route, therefore it is not possible to change delivery time on the day of delivery, however, if you are not present within the time interval specified in the SMR or e-mail, it is possible to change the delivery day or address. When changing the delivery address, delivery shall be transferred to the next business day. Changes can be made by SMS or using the e-mail link or by filling in a contact form on our website here.

If a package delivery is registered to your phone number, you will receive a text message from us. It is not possible to find the package by phone number, it needs the DPD package number.

Upon receiving requests from the shipper or recipient (via e-mail or phone), the parcel can be handed to another person, if they are at the delivery address stated on the packing list of the parcel and can present an identity document or the PIN code that was sent to the recipient via SMS or e-mail. Likewise, the parcel can be received by another person that is at the delivery address stated in the packing list and can present their identity document and notarized general power of attorney or power that allows them to receive the parcels on behalf of the recipient. This person must also hand over a copy of said power to the courier.

In order to receive the parcel, the recipient must present an identity document. This can be a passport, ID card, or a driver\'s license.

If the sender has selected any of the additional services (signing of the attached documents (contracts) and return of 1 copy (ROD), identification of personal documents (ID Check)), then, for the purposes of security of the shipment and personal data protection, they shall not be handed over to another person at the address. The recipient indicated in the cover sheet must present a valid identity document: passport, ID card or driver's license.