Complaints Department

Complaints Department

We accept complaints in writing.

For your convenience, we have also launched a new complaint form.

Frequently Asked Questions:

1. How to make a complaint?

Complaints may be submitted in electronic form using the form available on the website, in the "Moje DPD" tab, or in paper form to the address of DPD Polska Sp. z o.o. Complaints Department, ul. Mineralna 15, 02-274 Warsaw. Please attach the necessary documents to the application (see point 6) that will allow us to efficiently analyze your application.

2. When will I receive a response to my complaint?

Our goal is to minimize the waiting time for a response to your requests. It is important that you remember to submit all the necessary documents. The maximum deadline for issuing a decision on a fully submitted complaint is 30 days.

3. What should I do when I find damage to the shipment?

In order to confirm the damage, it is necessary to prepare a damage report in the presence of the courier. If such an operation was not possible at the time of delivery, please contact our Service Department in order to place an order for such a report. Our Contact Center is at your disposal at the following telephone numbers: 22 577 55 55 * or 801 400 373 * You can also place an order via e-mail [email protected] Writing a damage report does not start the complaint procedure. After the damage report is drawn up, an official complaint should be submitted.

4. When should a complaint be submitted?

All reports should be submitted as soon as possible after the occurrence of the event and the completion of full documentation in the case. Formal deadlines for submitting complaints depend on the type of service. For more information, please read the Regulations for the Provision of Domestic Services and the Regulations for the Provision of International Services

5. I wrote down the protocol - what next?

In the event of damage to the shipment, a written complaint must be made. The form of lodging a complaint is described in question 1. We remind you that writing a damage report does not start the complaint procedure.

6. What documents do I have to attach to the complaint?

The documents required in the complaint form are specified in the complaint form. After selecting the reason for filing a claim from the list, the form will indicate what basic documents are needed to make a claim. In the event of a damage, the basic documents are: shipping protocol / bill of lading, complaint form generated from the level of the complaint notification form, damage report drawn up with the courier, confirmation of the value of the shipment. Full information can be found in the currently applicable Regulations.

* Connection fee in accordance with the operator's price list