Can I send a parcel from all DPD parcel lockers?
Yes.
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Do I need to have the DPD Mobile app to use a parcel locker?
It depends on the type of locker. Parcel lockers (without a screen) can only be operated using the DPD Mobile app*. Make sure that Bluetooth, location, and mobile data are enabled on your phone. In lockers inside Biedronka and Carrefour stores (with a screen), the process of sending and receiving parcels is done using the built-in screen. *In case of problems with opening the parcel locker, contact the DPD Polska Contact Center at 22 571 52 52 (call costs depend on your phone tariff /hotline open from Monday to Friday from 8 am to 8 pm and on Saturdays from 8 am to 2 pm).
How can I get an invoice for import fees?
You will receive an invoice immediately after payment. The data on the invoice will be consistent with the document available after clicking the display payment request button before the payment is made.
What are the administration costs?
The administration costs are the costs of processing the customs declaration and related documents. The costs also include VAT on these activities;