Your delivery experts

DPD CLASSIC - the reliable delivery the classic way.

Dear costumers,

As of 1.8.2019 the following limitation came into effect, capping the amount of cash payments at delivery per one address in the Czech Republic at maximum of CZK 70 000.

For payments with a card, the maximum amount remains at CZK 200 000.


What's in it for you?

  • We deliver parcels fast and safely. With each delivery, we'll represent you with class.
  • We deliver already the next working day after we collect the parcel at your place.
  • We will inform the consignee about the delivery one day before.
  • Consignees will have our unique web application DPD Kurýr available where they can further change the delivery according to their needs.
  • Each and every parcel gets a 50 000 CZK insurance covers from us. (The insurance is already included in our prices).
  • We'll attempt to reach your customer or a business partner up to three times. In case we don't manage to catch them at the appropriate address, we'll bring the parcel back to you.
  • You can oversee the path of each parcel in our Tracking tool. Once we deliver the parcel you'll find out.

We've got something extra for you. Extend the DPD CLASSIC service just the way you like it:


Cash on Delivery

Your customers can pay for their parcels also to our couriers. They can choose between cash or credit card payment based on what you allow them when they order.

We'll wire you the amount our courier takes over to the third working day after delivery. In case of Express Cash on Delivery (C. O. D) we will do so already the next working day.


Higher Insurance

Do you need to transport a parcel of great value, say more than 50 000 CZK? Use our additional insurance that covers everything up to 500 000 CZK. You can order it here. We can insure even more than that, but we'll have to discuss it privately. In such case please let us know at [email protected]


Collection Request

We can collect the parcel at any address you tell us to. Then we'll deliver it to the standard collection address (i.e. where we usually pick up your parcels).


Third Party Delivery

We can collect your parcel at any address. Just tell us if we're supposed to take it to your customer or to one of your branches. In case you have a part of your goods in external storages or you want to ship something from an unusual place, this service will be the perfect fit for you.


Exchange Service

A neat way of exchanging the goods with your customers (e.g. when they wish to replace it with a new one). We can bring your customer the new more suitable thing. Since we will be at his place, we'll take the old unwanted goods back to you. This service is particularly handy for any replacement based on a warranty complaint or for sending contracts.

Basically, you have two options:


1. If you are not registered as our customer and therefore don't have a customer number, you can order our transportation at [email protected] or +420 225 373 373.


2. Are you a registered customer with a customer number? Simply go to the My DPD and order what you please. If you still don't have access to this app just write us at [email protected] and we'll send you the login details.

Revision Date: May 24, 2018

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