Parcel with two shipping labels

• A shipment placed in transit by a customer that contains two or more labels, making delivery difficult or impossible.

Paper-form invoice

• An invoice that is not sent to the customer automatically - electronically, but instead in printed form and then sent by post, which is subject to manual processing.

Unsuccessful collection

• If there is an agreement between the Forwarder and the Principal for the collection of the Shipment and at the time of collection of the Shipment by the Carrier (on the day of collection) the Principal does not hand over the Shipment to the Carrier or does not cancel such collection via [email protected] by 6:00 a.m. on the day of the scheduled collection, the Forwarder is entitled to demand payment from the Principal for a Futile Collection.

Non Standard Parcels

• This is a shipment whose dimensions meet the transport conditions, but whose nature or packaging does not allow for handling on a roller track, or there is a risk of damage to the shipment itself or to others.

Incorrect packaging of tyres

• This is a consignment that does not meet the conditions for the correct packaging of tyres as prescribed in the document How to packages parcels properly.

Surcharge for Non Conform Parcels weighting more than 31.5 kg

• It is a consignment weighing more than 31.5 kg

• From 1 October 2020, the surcharge for such a consignment is set at:

  • 300 CZK / parcel in domestic transport and to Slovakia

  • 990 CZK / parcel in international transport

Surcharge for returned parcel

• This is a surcharge for returned domestic shipments with a reason for the return on the customer's side (e.g. wrong postcode, address, etc.). The reasons for the return, including any additional code number that may occur, can be found below. DPD reserves the right to adjust/change them:

  • 007 - Incorrect ZIP

  • 011 - Incorrect address

  • 014 - Rejected by recipient - unordered shipment

  • 015 - Rejected by recipient - no reason

  • 029 - Incomplete shipment

  • 030 - Recipient is on holiday

  • 035 - Recipient absent, on holiday, informed

  • 037 - Recipient absent, 3rd notification left

  • 042 - Recipient absent, 2nd notification left

  • 047 - Returned after not picked up from PUDO (Pick Up Drop Off point)

  • 049 - Returned to sender

  • 061 - GeoCheck capture

  • 084 - Pickup not delivered

  • 085 - Incorrect or no COD data

Transport into remote areas

• Applies to international express shipping, also applies to surcharge charged by the Sender in the country of delivery.

Transport of Non Conform Parcels exceeding max. length or circumference

• This is a shipment whose dimensions or weight exceed the parameters permitted for domestic or international transport, according to the DPD GTC.

Processing an order placed by e-mail or telephone

• It is such a transport order, which is made by the customer either in the form of an order via e-mail or by telephone, which is subject to manual processing by the customer service.

Packaging material and shipping labels for parcels if not provided by the Customer

• This is such a shipment that is not provided with a label or packing material (sufficient packaging), which is provided for transport at the expense of the Sender, which includes the country of collection as well as the country of delivery.

  These consumables cannot be ordered - purchased by the customer, it is an operational solution of the situation by the Freight Forwarder, not consumables for standard distribution.

Request for Proof of Delivery (POD)

• This is a request for proof of delivery for international express shipping.

Incomplete/missing data including the cash on delivery data

• Complete data means that the Principal is obliged to provide the Sender with complete data for the Shipment electronically (see clause 6.2 of the GTC for the scope of the data) no later than the time when the Shipment is handed over for transportation or immediately after such handover, via the Sender's applications or its own application if its use has been approved by the Sender. Alternatively, the Principal may also manually enter complete data for delivery of the Shipment at www.dpd.cz/data. This also applies to the surcharge charged by the Freight Forwarder in the country of delivery.