You can contact DPD by phone, chatbot or by checking the answers in the help center.

Due to high traffic, wait times at contact for package information may be longer.
Please refer to our FAQ page and chatbot for immediate answers to your questions.
We thank you in advance for your patience.


Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.


Customer service for senders

Relevant information about shipping within Belgium and abroad.


Please visit our

Click here for the the complaints and claim settlement procedure.



Help center

Track your parcel in real-time

Download the myDPD app


Always informed

Follow our driver to your front door


Last-minute change

Change the delivery date or place up to 30 min before arrival


All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

Download the app and get started



*This is a toll number. Click here for the rates.