Dispute settlement

Dispute settlement

Complaints DPD

Senders

Please log your complaint by using our contact form. This will enable us to transfer your enquiry to the right contact person and ensure that the matter will be dealt with without delay. For more information, take a look at the procedure described in the files below.

Receivers

If your parcel is lost or damaged, we recommend you to contact the sender. As a contracting party, he will contact DPD to handle the complaint.

Complaints DPD Web Parcel

Senders

Please check the FAQ or open a ticket.

Registered users can also start a live chat with of the customer care agents. Pleas log in to start chatting.