How can we help you?

Quick help

The most frequently used actions at your fingertips

Where is my parcel?

Track your parcel in real time with live-tracking on the map.

Track & Trace →

DPD Pickup point

Find a Pickup parcelshop near you to collect your parcel.

Find a Pickup point →

myDPD

Manage your parcels yourself — quick and easy

✓ Change delivery
✓ Adjust date or location
✓ Track shipments
✓ Manage your preferences

Download the app

Manage it yourself with the myDPD app

Track a parcel, change delivery, receive delivery notifications — all from the app on your smartphone.

✓ Live tracking of your parcel
✓ Change the date and place of delivery
✓ Set a safe place permission
✓ Manage all your preferences

App Store Google Play

Scan to
download the app

Still need help?

Didn't find an answer? Our team is happy to assist you.

Recipients

Question about your delivery?

The sender of your parcel is a contractual client of DPD and can open a case for you. Therefore, contact the webshop or sender first — you will be helped more quickly.

Still looking? Check the frequently asked questions for more options.

Senders

Help for business clients — all information about shipments in Belgium and abroad.

Shipping guide → Complaints procedure →

Can't figure it out?

Have you contacted the sender and your issue is still not resolved? Log a case with our customer service and we will help you as soon as possible.

Create a case →