You can contact DPD by phone, chatbot or by checking the answers in the help center.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
We\'re happy to welcome you in our network. Apply here.
Please contact the shipper. Being a contractual customer, he can easily open a customer service ticket.
Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with a authorisation form filled out by you.
Without a return parcel label it is unfortunately not possible to hand in parcels for return at our Pickup parcelshops. If you need a return parcel label, please contact the shipper.
Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.
No, you only pay at the checkout of your online order. When collecting your parcel, there are no additional costs.
Follow our driver to your front door
Change the delivery date or place up to 30 min before arrival
All for green delivery
Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop