You can contact DPD by phone, chatbot or by checking the answers in the help center.

Due to high traffic, wait times at contact for package information may be longer.
Please refer to our FAQ page and chatbot for immediate answers to your questions.
We thank you in advance for your patience.


Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.


Customer service for senders

Relevant information about shipping within Belgium and abroad.


Please visit our

Click here for the the complaints and claim settlement procedure.



Help center

Pickup parcelshops
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 Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 950 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.
As soon as we have delivered your parcel to the Pickup parcelshop, you receive a notification by email and/or SMS. If you have redirected your parcel or if we have not located you at home, we inform you about the options for pickup on the parcel notification card which is placed in your letterbox. If no day is indicated, your parcel is available for collection immediately.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.

We\'re happy to welcome you in our network. Apply here.

Please contact the shipper. Being a contractual customer, he can easily open a customer service ticket.

Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with a authorisation form filled out by you.

Without a return parcel label it is unfortunately not possible to hand in parcels for return at our Pickup parcelshops. If you need a return parcel label, please contact the shipper.

Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.

No, you only pay at the checkout of your online order. When collecting your parcel, there are no additional costs.

Track your parcel in real-time

Download the myDPD app


Always informed

Follow our driver to your front door


Last-minute change

Change the delivery date or place up to 30 min before arrival


All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

Download the app and get started



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