You can contact DPD by phone, chatbot or by checking the answers in the help center.

Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.

Customer service for senders

Relevant information about shipping within Belgium and abroad.


Please visit our

Click here for the the complaints and claim settlement procedure.

 

 

Help center

Receiving
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Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.

Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.
No problem. Your package will be left with your neighbour. What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.  Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.
A deposit permission doesn’t require any signature. The driver simply drops off the parcel in the location you mentioned upfront and leaves. Register at myDPD to make use of this feature.
Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can't be found, please contact our customer service.
If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.

If we deliver your parcel to a Pickup parcelshop there could be a number of reasons for this:

  • The consignor has instructed us to deliver the parcel to a Pickup parcelshop (DPD Shop2Shop)

  • You have specified the Pickup parcelshop as the place of delivery with our customer service, in myDPD or in our app.

  • We were unable to locate you at home and you have not specified a different place or day for the delivery. In this case we wish to make sure nevertheless that you receive your parcel as quickly as possible, and we therefore deliver it to a Pickup parcelshop in your neighbourhood, where you can pick it up during the shop\'s opening hours.

You can find out the Pickup parcelshop to which your parcel has been delivered in myDPD, in our app, from the delivery email in your mailbox or from the parcel notification card in your letterbox.

Click here to track your parcel.

You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell.

Home delivery on Saturdays is optional and depends on the choice of the shippers, whereas parcelshop delivery is a standard feature.

Als de afzender van je pakket gebruik maakt van de Predict-service word je geïnformeerd over de dag en het tijdvak waarin de bezorging zal plaatsvinden. Hoewel wij ons uiterste best doen je pakket op het aangegeven tijdstip te bezorgen, blijft het een indicatie. Door onvoorziene omstandigheden is het mogelijk dat er vertraging plaatsvindt.

Track your parcel in real-time

Download the myDPD app

Always informed

Follow our driver to your front door

Last-minute change

Change the delivery date or place up to 30 min before arrival

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

Download the app and get started

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