You can contact DPD by phone, chatbot or by checking the answers in the help center.

Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.

Customer service for senders

Relevant information about shipping within Belgium and abroad.

Please visit our

Help center

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Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.

This is the 14-digit parcel number that you received from the sender or that is stated in the email or SMS from DPD containing the details of your scheduled delivery. If you were unable to accept delivery of your package, the driver will leave a note in your letterbox which also contains this 14-digit number.

Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.

No, DPD will never facilitate money transactions or ask for your bank details. Unfortunately, this concerns fraudulent practices that we have investigated. See also: 
You will receive a double-sided parcel notification card whenever we can't locate you at home when we make a delivery. On the "Sorry we missed you" page we note either the option you have chosen in myDPD or in our app, or the Pickup parcelshop to which we have delivered your parcel. In addition, in the bottom section we request you to arrange for a new delivery or inform you that we have been unable to locate you on several occasions and that the parcel will be returned to the consignor. If you are unable to read our remarks or wish to arrange a new delivery, you should please use the parcel number which appears on the right in myDPD or in our app. There you can also read the name, address and opening times of the DPD shop. You can use the back of the card "Your parcel is waiting for you" in order to authorise someone else to collect the parcel for you.
You can even indicate a safe place during delivery. You can see whether this is possible in the change options.

You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.

Track your parcel in real-time

Download the myDPD app

Always informed

Follow our driver to your front door

Last-minute change

Change the delivery date or place up to 30 min before arrival

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

Download the app and get started



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