You can contact DPD by phone, chatbot or by checking the answers in the help center.
If we deliver your parcel to a Pickup parcelshop there could be a number of reasons for this:
The consignor has instructed us to deliver the parcel to a Pickup parcelshop (DPD Shop2Shop)
You have specified the Pickup parcelshop as the place of delivery with our customer service, in myDPD or in our app.
We were unable to locate you at home and you have not specified a different place or day for the delivery. In this case we wish to make sure nevertheless that you receive your parcel as quickly as possible, and we therefore deliver it to a Pickup parcelshop in your neighbourhood, where you can pick it up during the shop\'s opening hours.
You can find out the Pickup parcelshop to which your parcel has been delivered in myDPD, in our app, from the delivery email in your mailbox or from the parcel notification card in your letterbox.
You can check on the shipping status of your parcel by simply entering the parcel label number or reference number. Track your parcel live and see when we’ll be ringing your doorbell.
Home delivery on Saturdays is optional and depends on the choice of the shippers, whereas parcelshop delivery is a standard feature.
Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.
Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
Follow our driver to your front door
Change the delivery date or place up to 30 min before arrival
All for green delivery
Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop