You can contact DPD by phone, chatbot or by checking the answers in the help center.

Find a DPD parcel shop

Pickup parcelshops nearby

Find a DPD parcel shop

Pickup parcelshops nearby

Contact the DPD customer service department

Customer service for receivers

Our customer care colleagues are available from Monday to Friday from 8h - 18h.

Customer service for senders

Relevant information about shipping within Belgium and abroad.


Please visit our

Help center

Sending
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Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number. As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

  • Jewels, precious stones, precious metals, pearls

  • Securities (coins, banknotes, bills of exchange, bearer titles and other titles)

  • Means of payment (credit cards, non-cleared checks, etc.)

  • Artworks, antiques, unique articles

  • Publications or audiovisual media prohibited by law

  • Alcohol (excluding alcoholic beverages)

  • Perishable or frozen food (unless via DPD fresh)

  • Flowers and plants

  • Animals, dead or alive

  • Narcotics prohibited by law

  • Firearms and explosives

  • certificates, unique documents or passports

  • pelts, carpets, wrist and pocket watches

  • goods whose value exceeds € 13,000 per parcel

  • prescription drugs and hypodermic needles

  • decorative objects and leather goods with a value exceeding € 520 per package

  • human remains, body parts or organs, medical or biological research material, medical waste

  • tenders and related documents, contracts, test results and similar documents to be provided

 Further information on excluded goods is available in our general terms & conditions.

You can create the parcel label via our online shipping tool DPD Web Parcel. Next, stick the label on your parcel and bring it to a Pickup parcelshop closeby.

You can drop the package in any pickup parcelshop. To find your nearest parcelshop is in your area, see our Pickup parcelshop finder.

Please report this as quickly as possible to our Customer Care center in Belgium.

[email protected]Fill in the form -070 246 022

Parcels which you ship with DPD are automatically insured to a goods value of up to €520. Business customers have the additional possibility of arranging for higher insurance on demand. Please note that higher insurance can only be concluded for individual orders. You can require a higher insurance here.

Track your parcel in real-time

Download the myDPD app

Always informed

Follow our driver to your front door

Last-minute change

Change the delivery date or place up to 30 min before arrival

All for green delivery

Help us to reduce CO₂ emissions and specify a deposit okay or a favourite parcel shop

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