You can contact DPD by voicebot, chatbot, phone or by checking the answers in the help center.
Choose how to get in touch
Callbot
The fastest way to contact DPD 24/7
02 620 13 72 (Dutch)
02 620 13 73 (French)
Call our Customer Care team on 070 222 222*
*Mon - Fri: 8am - 6:00pm, excluding bank holidays, € 0.30/minute
Chatbot
Chat with us about your delivery 24/7
Chatbot at the bottom of this page
Relevant information about shipping within Belgium and abroad.
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Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.
Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.
You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
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