You can contact DPD by voicebot, chatbot, phone or by checking the answers in the help center.
Choose how to get in touch
Callbot
The fastest way to contact DPD 24/7
02 620 13 72 (Dutch)
02 620 13 73 (French)
Call our Customer Care team on 070 222 222*
*Mon - Fri: 8am - 6:00pm, excluding bank holidays, € 0.30/minute
Chatbot
Chat with us about your delivery 24/7
Chatbot at the bottom of this page
Relevant information about shipping within Belgium and abroad.
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Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
We\'re happy to welcome you in our network. Apply here.
Please contact the shipper. Being a contractual customer, he can easily open a customer service ticket.
Yes, you can also collect your parcel from the Pickup parcelshop without the parcel notification card. We simply need proof of identity in the form of your ID card, for example. If someone else collects your parcel for you, this person must also provide proof of identity, together with a authorisation form filled out by you.
Without a return parcel label it is unfortunately not possible to hand in parcels for return at our Pickup parcelshops. If you need a return parcel label, please contact the shipper.
Yes, you are welcome to collect parcels for a family member, friend or acquaintance. To do so you will need proof of identity and an authorisation form filled out by the consignee of the parcel.
No, you only pay at the checkout of your online order. When collecting your parcel, there are no additional costs.
Yes, you can also send parcels via our Pickup parcelshops. Returns and parcels that are provided with an online and paid parcel voucher can be placed in any of our 950 shops. Ask your shipper to provide you a parcel label or create it yourself via our online shipping tool DPD Web Parcel.
The maximum weight is 20 kg and the maximum length 100 cm. You\'ll find our practical parcel size calculator under \"Packing tips\".
You\'d best contact the shipper as soon as possible.
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