If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.

The consignee can have the date and address of delivery changed and

• collect the parcel from their nearest Pickup parcel shop,

• have it delivered on a different day,

• have it delivered to a different address, or

• have it deposited at a safe location.

On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.

Please complete the online form.

This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.

More information about packaging.

If the consignee can\'t be located, the driver leaves a notification card in the consignee\'s letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.

For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.

Sorry, unfortunately we aren\'t able to deliver to P.O. Boxes.

To counter the fluctuating and rapidly rising costs of fuel and energy sources for our fleet, DPD applies the energy surcharge for road shipments. Therefore the surcharge is based not only on current diesel prices but also on the development of electricity and gas prices on the market. The energy surcharge will be designed dynamically and will be charged per parcel

Click here for the current energy surcharge.