How can we help you?

Quick help

The most frequently used actions at your fingertips

Where is my parcel?

Track your parcel in real time with live-tracking on the map.

Track & Trace →

DPD Pickup point

Find a Pickup parcelshop near you to collect your parcel.

Find a Pickup point →

myDPD

Manage your parcels yourself — quick and easy

✓ Change delivery
✓ Adjust date or location
✓ Track shipments
✓ Manage your preferences

Returns

I want to return my items. Where can I find a Pickup parcelshop?

Find the Pickup parcelshop near you with our Pickup parcelshop Finder.

What solution does DPD offer for returns?

Both shippers and recipients can enjoy our flexible parcel return solutions.

Contractual customers

As a shipper, you can easily connect to the Pickup network. If you do so, your customer can choose from 130.000 Pickup shops (lockers and shops) to pick up or send back his parcel. This is DPD’s Shop return.

Your other option: on request you can arrange a collection at the customer premises. As a contractual customer, you can easily ask for this service or arrange it via your shipping tool. This is called a collection request.

Receivers

As a recipient, simply drop off your return parcel at one of our Pickup shops. Don't forget your shipping label. You can find the nearest Pickup shop here.

How can I send back a parcel?

This depends on the shipper. In most cases, you'll receive a return label. If you want to return your order, you can stick this label on the parcel and bring it to one of our Pickup parcelshops. If you didn't receive a return label, contact the shipper to request one.

Is the return paid?

Whether the return is chargeable depends on the shipper's return policy to which the return is going. See the FAQs on their site.

What is the difference between a return and a collection request?

At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.

How much time do I have to send the return?

That\'s what your shipper determines. Please contact him if necessary.

What is the difference between a collection request and a return?

At a collection request, the shipment is picked up on site. In case of a return, the parcel must be delivered by your customer in one of our Pickup parcelshops.

Download the app

Manage it yourself with the myDPD app

Track a parcel, change delivery, receive delivery notifications — all from the app on your smartphone.

✓ Live tracking of your parcel
✓ Change the date and place of delivery
✓ Set a safe place permission
✓ Manage all your preferences

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download the app

Still need help?

Didn't find an answer? Our team is happy to assist you.

Recipients

Question about your delivery?

The sender of your parcel is a contractual client of DPD and can open a case for you. Therefore, contact the webshop or sender first — you will be helped more quickly.

Still looking? Check the frequently asked questions for more options.

Senders

Help for business clients — all information about shipments in Belgium and abroad.

Shipping guide → Complaints procedure →

Can't figure it out?

Have you contacted the sender and your issue is still not resolved? Log a case with our customer service and we will help you as soon as possible.

Create a case →