Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.

No problem. Your package will be left with your neighbour.What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop.  Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can't be found, please contact our customer service via the contact form.

No, DPD will never facilitate money transactions or ask for your bank details. Unfortunately, this concerns fraudulent practices that we have investigated. See also: https://help.2dehands.be/HelpContentBlock?article=kA03X00000021GVSAY