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Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, how to change your delivery in case you're not at home and much more.

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  • Receiving - Receiving/redirecting parcels
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When will my parcel be delivered?

What happens if I am not home when the parcel is delivered?

A parcel that is displayed to me as "delivered" has not arrived. What is the reason for this?

Can I provide a deposit okay for a family member?

Does DPD arrange the payment for products that I sell through Secondhand.be or other platforms?

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  • Receiving - Business receivers
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How many delivery attempts does DPD make to business addresses?

What is my parcel number and where can I find it?

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  • Receiving - Rating and complaints
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How can I contact customer service?

How do I report a complaint?

There is no trace of my parcel. What should I do?

What is the procedure if a parcel reaches the consignee in a damaged condition?


 

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