How can we help you

Help on the subject of receiving parcels

Here you will find questions and our answers relating to the subject of receiving parcels. We will tell you how to track and redirect your parcel, give you answers about parcel delivery, the ParcelLock box and how to evaluate our services.

When will my parcel be delivered?

My parcel has not arrived (yet). What now?

What is a authorization to deposit?

Why is my parcel being delivered to a Pickup parcelshop?

How do I find my local Pickup parcelshop?

How many delivery attempts does DPD make to business addresses?

What is my parcel number and where can I find it?

What is the procedure if a parcel reaches the consignee in a damaged condition?

There is no trace of my parcel. What should I do?

How can I contact customer service?

How do I report a complaint?


 

Our FAQs by topic