Yes, this is possible with a return. To have the customer enter the return address, under \"return/returns \"- \"Start return\" Select the option I want the customer to type the address data himself. \". Your customer will then receive an email with the link to myDPD. There he can enter the missing data and either print his return slip or load it as a mobile return slip on his smartphone.
Homepage / Can my customer enter the return address for his own returns?