If during the processing of status messages you have selected the option \"New delivery to the original address\", your response is transmitted to the recipient depot. The person responsible there will use the indicated telephone number to try to contact the consignee. This means that the operation is being \"processed\". If the consignee can be successfully contacted, your instructions are \"completed\" by the responsible person at the depot.
Homepage / What is the difference between the status of \"completed\" and \"processed\".